National Grid Electricity Distribution (NGED) in Cardiff is seeking a Customer Operations Manager to lead the Customer Excellence strategy and transformation for site and functional teams.
Based at Lamby Way, the role starts office-based with a hybrid arrangement (minimum 3 days in the office) and involves driving performance, budgets, compliance, and stakeholder engagement to deliver excellent customer outcomes.
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Hybrid Customer Excellence Manager — Transformation Leader in Cardiff employer: National Grid
At National Grid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salaries, generous bonuses, and a robust pension scheme, we ensure our employees are well rewarded for their contributions. Our commitment to diversity and inclusion, along with flexible working arrangements, empowers our team members to thrive both personally and professionally in the heart of the UK's energy sector.
