National Grid Cardiff is seeking a Contact Centre Dispatcher to operate in a 3-cycle shift, handling live faults, dispatching engineers and liaising with the emergency services. This is an office-based role with a mix of days, evenings, weekends and bank holidays.
The successful candidate will manage incidents to ensure OFGEM compliance and meet customer expectations while coordinating with the Contact Centre, Control and Operational teams to keep faults resolved efficiently.
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Emergency Fault Dispatch Operator in Cardiff employer: National Grid
At National Grid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salaries, generous bonuses, and a robust pension scheme, we ensure our employees are well rewarded for their contributions. Our commitment to diversity and inclusion, along with flexible working arrangements, empowers our team members to thrive both personally and professionally in the heart of the UK's energy sector.
