National Grid Electricity Distribution (NGED) in Cardiff is seeking a Contact Centre Dispatcher to join our on-site team. This 3-cycle shift role covers days, evenings, weekends and bank holidays, coordinating live faults and dispatching engineers to restore supply quickly and safely.
You will handle customer and emergency service enquiries by phone, liaise with the Contact Centre and Operations teams, and ensure incidents remain compliant and updates are provided to customers throughout the
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Dispatch & Incident Coordinator – Emergency Response in Cardiff employer: National Grid
At National Grid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salaries, generous bonuses, and a robust pension scheme, we ensure our employees are well rewarded for their contributions. Our commitment to diversity and inclusion, along with flexible working arrangements, empowers our team members to thrive both personally and professionally in the heart of the UK's energy sector.
