Flexibility Commercial Officer in Bristol

An opportunity is available for a Flexibility Commercial Officer to join the Flexibility Markets Team. You will be based at either our Bristol or Castle Donington site.

National Grid Electricity Distribution established National Grid Distribution System Operator (DSO) as a functionally separate directorate to develop and operate their networks more efficiently, considering flexible alternatives to network reinforcement. The Flexibility Markets team is a core function of National Grid DSO helping to deliver its objective of efficiently maximising the security of our network. The Flexibility Markets team is responsible for assessing volumes of flexibility services required, the procurement of flexibility services, and shaping the design and evolution of local flexibility markets.

National Grid DSO plays a critical role in the transformation of Great Britain’s energy system. As we plan and operate the distribution network of the future, we are enabling the transition to clean power, supporting net zero, and ensuring the network remains safe, secure, and delivers value for money for consumers. The GB energy system is rapidly transforming as we target Clean Power by 2030 and net zero by 2050. The distribution network is vital in this transformation as we look to accommodate hundreds of thousands of electric vehicles and heat pumps in people’s homes and connect large volumes of solar and wind. This will require us building out our network at a rate we have not seen this century. At the same time, we need to operate the network in a dynamic, ‘smarter’ way, actively managing these distributed assets flexibly to support safer, secure, and economic operation of the system.

As part of our hybrid working approach and in line with our policy, this role allows you to apply for a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need. Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

• Act as a day-to-day point of contact for Flexibility Service Providers (FSPs), supporting their end-to-end participation journey from initial engagement to onboarding, trading support and settlement processes.
• Contribute to the marketing and promotion of flexibility opportunities across various channels, helping to grow participation in the market.
• Prepare and maintain market documentation, including website contents and guidance documents.
• Support the management of customer relationships, ensuring FSPs receive accurate information and timely responses to queries.
• Maintain and update internal systems to track customer interactions and support the monitoring of FSP performance.
• Work closely with internal teams to ensure the effective delivery of flexibility services.
• Act as an internal advocate for FSPs, identifying opportunities to improve customer experience and ensuring that new products, processes and systems deliver genuine value.

Ideal Candidate

• Basic understanding or strong interest in energy markets or flexibility services.
• Commercial background or experience supporting procurement, contracts, or customer onboarding process would be advantageous, but is not essential.
• Good communication skills, both written and verbal, with the ability to build and maintain relationships with internal and external stakeholders.
• Comfortable working with data and systems (e.g., Excel, CRM tools) with good attention to detail.
• A proactive, problem‑solving mindset, with the ability to identify issues and to escalate where appropriate.
• Well organised and reliable, with the ability to manage multiple priorities and to work independently and as part of a team.
• Able to understand the impact of your own activities on customers, the public and the environment, and be confident in managing the health, safety, and quality of both your own work and others.

Applicants may not necessarily possess all the skills required to carry out the role at present but should have the confidence and ability to reach the necessary standards with in‑role training. A flexible attitude is essential as you may be asked to undertake other duties to assist the team in meeting its objectives. National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.