National Grid is seeking a Contact Centre Dispatcher based at Castle Donington, an office-based role on a 3-cycle shift including days, evenings, weekends and bank holidays. You will manage live faults and dispatch engineers, ensuring incidents comply with regulations and meet customer expectations.
You will handle telephone enquiries from customers and emergency services, liaising with the Contact Centre and Operations teams to deliver timely updates and accurate fault reporting.
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3-Shift Emergency Dispatch Operator – Faults & Incidents employer: National Grid
At National Grid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salaries, generous bonuses, and a robust pension scheme, we ensure our employees are well rewarded for their contributions. Our commitment to diversity and inclusion, along with flexible working arrangements, empowers our team members to thrive both personally and professionally in the heart of the UK's energy sector.
