2026 Customer and Stakeholder Coordinator Advanced Apprentice, Customer Network Development, Warwick

About the role

As a Customer & Stakeholder Engagement Advanced Apprentice at National Grid you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses and communities to the energy network. Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The CND team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction.

In this role you will gain experience in enhancing the customer and stakeholder experience, including:

• Providing support to enhance customer and stakeholder engagement by managing complaints, maintaining customer data, and contributing to performance reporting.
• Assisting in key projects and initiatives, including the Quality of Connections customer satisfaction incentive and stakeholder engagement plans.
• Facilitating customer journey workshops and helping design processes that improve overall experience and satisfaction.
• Ensuring compliance with business management systems and contributing to continuous improvement efforts.
• Providing flexible team support, helping coordinate activities that align with the wider strategy to enhance customer and stakeholder interactions.

Location

This role is based in the Warwick office and may offer flexible and hybrid working throughout the programme. You will be required to attend training at our Training Centre in Eakring, Newark, which could include multiple and frequent nights away from home. Stakeholder and site‑based meetings are likely to occur in this role and may involve travel to locations that are not your office base. While you do not require a driving license, you will need to ensure that you meet travel requirements to Eakring and other sites as required for training, which can be met through public transport if you do not drive.

About you

• You will have, or be predicted to achieve, a minimum of five GCSEs with grades 9 to 4 (A* to C), including English language and Maths or equivalent.
• Applicants for this position must be at least 18 years of age by the start date of the programme (1st September 2026).

You do not need prior work experience; the determination and will to succeed is far more important as we will teach you everything you need to know. The role will enable you to acquire a variety of skills including transferrable skills to support your career development within National Grid.

What you’ll get

We are proud to offer a starting salary of £24,306 for this apprenticeship, which will increase annually. As a first step to your career in the energy industry, our Advanced Apprenticeship programmes are unique. You’ll gain insight into how we work, understand what a career with us can offer, and receive benefits, including:

• 26 days annual leave plus statutory holidays.
• Pension scheme and ShareSave options.
• Flexible benefits including cycle‑to‑work, buy/sell holiday, among others.
• Opportunity to enrol in our ShareSave/share incentive plans.
• Development of well‑rounded skills through practical experience.
• A permanent position upon successful completion of your apprenticeship.

About National Grid

National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid doesn’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning to keeping the lights on in hospitals, our electricity network powers people and keeps the world moving.

The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just touch the lives of almost everyone in the UK – you’ll shape the way we use and consume energy for generations to come.

Our Values and Principles

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We encourage applications from all backgrounds and are happy to discuss any adjustments you require.

More Information

You can only apply for one Apprenticeship opportunity during this recruitment cycle. We recruit on a rolling basis and reserve the right to close our vacancies once we have enough applications based on volume. We encourage you to apply early to secure the place you want.

Assessment centres will be held between January and April 2026.

National Grid’s Apprenticeship programme in the UK is open to all applicants who meet the eligibility criteria, including a valid right to work in the UK. As part of the application process, this must be evidenced and verified before you can start the programme.

Applicants must have the legal right to work in the UK without requiring sponsorship under the UK points‑based immigration system. In exceptional circumstances where there is a clear need for specialist skills not sourced locally, National Grid may consider offering sponsorship.

For information about visas, please visit https://www.gov.uk/browse/visas‑immigration/work‑visas.

We welcome and encourage applicants with diverse experiences and backgrounds, offering flexible and tailored support, at home and in the office where and when needed. All offers are based on the right to work in the UK, qualifications, and business need.