At a Glance
- Tasks: Support seamless communication services and resolve technical issues for staff and customers.
- Company: Join National Grid, a leader in electricity distribution with a focus on innovation.
- Benefits: Competitive salary, pension scheme, flexible benefits, and wellbeing support.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience in technical problem-solving and familiarity with endpoint technologies required.
The predicted salary is between 54090 - 63940 € per year.
Join National Grid as an Operations Analyst Engineer within the Electricity Distribution (NGED) team based in Taunton, Somerset. The role offers hybrid working—three days per week in the office. As the primary point of contact for end‑user device support within NG Telecoms, you will help staff and customers maintain seamless, secure, and resilient communication services. This position requires National Security Vetting (NSV). Only candidates eligible to undergo and pass the required clearance process will be considered.
What You’ll Do
- Collaborate closely with the User Operations team, Service Desk, Field User team, and customers to resolve complex technical issues.
- Perform on‑site hardware and software root cause fixes across multiple locations.
- Contribute to large‑scale projects that impact both customers and staff.
- Work alongside other IT and Business departments to ensure our products and applications are fit for purpose.
- Maintain clear and accurate documentation of systems and business procedures.
- Design and deliver training materials, guiding customers and staff on best practices for using technical products and applications.
- Ensure compliance with Health and Safety regulations, including fire and emergency precautions.
About You
- Proven experience in resolving challenging technical problems.
- Familiarity with endpoint technologies in an enterprise environment.
- Background in a professional office setting and customer‑facing roles.
- Proficiency in Endpoint Management tools such as SCCM, Intune, Autopilot, and MDT.
- Extensive knowledge of Windows 10 and Windows 11 operating systems.
- Experience with virtualisation technologies like VMware and Hyper‑V.
- Understanding of networking concepts including TCP/IP, DNS, DHCP, and LAN/VLAN/WAN.
- Programming skills in PowerShell, Batch, VBScript, etc.
- Strong problem‑solving, research, interpersonal, and communication skills.
- Highly organised and able to work independently and as part of a team.
- Capability to meet strict deadlines and perform well under pressure.
What You’ll Get
- A competitive salary between £54,090 - £63,940 per annum, dependent on capability.
- Competitive contributory pension scheme with a double match up to 12% company contribution.
- Bonus based on personal and company performance.
- Flexible benefits including a cycle scheme, share incentive plan, and technology schemes.
- Access to digital GP service, wellbeing app for health and fitness.
- Access to Work + Family Space with support for work and family life, including paid emergency childcare and eldercare.
Application Information
Closing date: 26th May. We value diversity and are committed to creating an inclusive workplace for all. Applications are assessed on merit against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process if needed. National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system unless in exceptional circumstances. Applicants must have the legal right to work in the UK without requiring sponsorship now or in the future.
Operations Analyst Engineer in Somerset employer: National Grid plc
National Grid is an exceptional employer, offering a dynamic work environment in Taunton, Somerset, where employees can thrive through hybrid working arrangements and collaborative team efforts. With a strong focus on employee wellbeing, competitive salaries, and generous benefits such as a contributory pension scheme and access to digital health services, National Grid fosters a culture of inclusivity and professional growth, making it an ideal place for those seeking meaningful and rewarding careers in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst Engineer in Somerset
✨Tip Number 1
Network like a pro! Reach out to current employees at National Grid on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical problem-solving and teamwork. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Operations Analyst Engineer in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Analyst Engineer role. Highlight your experience with endpoint technologies and problem-solving skills, as these are key for us at National Grid.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've resolved technical issues in the past and how you can contribute to our team.
Showcase Your Technical Skills:Don’t forget to mention your proficiency in tools like SCCM, Intune, and your programming skills. We want to see how your technical background aligns with what we need for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at National Grid plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of endpoint technologies and the tools mentioned in the job description, like SCCM and Intune. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you've had with Windows 10 and 11.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach problem-solving under pressure.
✨Communicate Clearly and Confidently
Since this role involves collaboration with various teams and customers, practice articulating your thoughts clearly. Think about how you can explain technical concepts in a way that's easy for non-technical people to understand, as this will be crucial in your role.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your time and tasks, especially when working on multiple projects. Share examples of how you've maintained documentation and ensured compliance with regulations, as this will show your attention to detail and ability to work independently.
