At a Glance
- Tasks: Support IT operations, troubleshoot tech issues, and assist with large-scale projects.
- Company: Join National Grid, a leader in delivering safe and reliable energy across the UK.
- Benefits: Enjoy a competitive salary, hybrid work options, bonuses, and flexible benefits.
- Other info: Applications are encouraged early; diverse backgrounds are welcomed.
- Why this job: Be part of a mission-driven team making a real impact on energy sustainability.
- Qualifications: Experience in tech support, problem-solving, and customer-facing roles required.
The predicted salary is between 43000 - 52000 € per year.
About the Role
Join National Grid as an Operations Analyst Engineer within the Electricity Distribution (NGED) team based in Taunton, Somerset. The role offers hybrid working—three days per week in the office.
As the primary point of contact for end‑user device support within NG Telecoms, you will help staff and customers maintain seamless, secure, and resilient communication services.
This position requires National Security Vetting (NSV). Only candidates eligible to undergo and pass the required clearance process will be considered.
What You’ll Do
- Collaborate closely with the User Operations team, Service Desk, Field User team, and customers to resolve complex technical issues.
- Perform on‑site hardware and software root cause fixes across multiple locations.
- Contribute to large‑scale projects that impact both customers and staff.
- Work alongside other IT and Business departments to ensure our products and applications are fit for purpose.
- Maintain clear and accurate documentation of systems and business procedures.
- Design and deliver training materials, guiding customers and staff on best practices for using technical products and applications.
- Ensure compliance with Health and Safety regulations, including fire and emergency precautions.
About You
- Proven experience in resolving challenging technical problems.
- Familiarity with endpoint technologies in an enterprise environment.
- Background in a professional office setting and customer‑facing roles.
- Proficiency in Endpoint Management tools such as SCCM, Intune, Autopilot, and MDT.
- Extensive knowledge of Windows 10 and Windows 11 operating systems.
- Experience with virtualisation technologies like VMware and Hyper‑V.
- Understanding of networking concepts including TCP/IP, DNS, DHCP, and LAN/VLAN/WAN.
- Programming skills in PowerShell, Batch, VBScript, etc.
- Strong problem‑solving, research, interpersonal, and communication skills.
- Highly organised and able to work independently and as part of a team.
- Capability to meet strict deadlines and perform well under pressure.
What You’ll Get
A competitive salary between £54,090 - £63,940 per annum, dependent on capability.
- Competitive contributory pension scheme with a double match up to 12% company contribution.
- Bonus based on personal and company performance.
- Flexible benefits including a cycle scheme, share incentive plan, and technology schemes.
- Access to digital GP service, wellbeing app for health and fitness.
- Access to Work + Family Space with support for work and family life, including paid emergency childcare and eldercare.
Application Information
Closing date: 26th May.
We value diversity and are committed to creating an inclusive workplace for all. Applications are assessed on merit against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process if needed.
National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system unless in exceptional circumstances. Applicants must have the legal right to work in the UK without requiring sponsorship now or in the future.
Operations Analyst Engineer in Taunton employer: National Grid plc
At National Grid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As an Operations Analyst Engineer in our Taunton office, you will benefit from a competitive salary, a hybrid working model, and a range of flexible benefits designed to support your personal and professional growth. Join us in our mission to deliver safe and reliable energy while enjoying a workplace that values diversity, inclusion, and the well-being of our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst Engineer in Taunton
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, VMware, and Hyper-V. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of National Grid, especially those in similar roles. They can provide valuable insights into the company culture and the specific challenges faced in the Operations Analyst Engineer position.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail during interviews. Be ready to share specific examples of how you've resolved complex technical issues in previous roles, as this is a key requirement for the position.
✨Tip Number 4
Showcase your ability to work under pressure and meet deadlines by discussing relevant experiences. Highlight any projects where you successfully managed time-sensitive tasks, as this will resonate well with the hiring team.
We think you need these skills to ace Operations Analyst Engineer in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Operations Analyst Engineer role. Focus on your technical problem-solving abilities, customer service experience, and familiarity with technologies mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the energy sector and how your unique skills can contribute to National Grid's mission. Mention specific examples of past experiences where you resolved complex technical issues or improved processes.
Highlight Relevant Technical Skills:In your application, emphasise your knowledge of Windows 10/11, VMware, Hyper-V, and networking protocols like TCP/IP, DNS, and DHCP. This will demonstrate your capability to handle the technical demands of the role.
Showcase Soft Skills:Don't forget to mention your interpersonal and communication skills, as well as your ability to work under pressure and meet deadlines. These are crucial for collaborating with teams and providing excellent customer support.
How to prepare for a job interview at National Grid plc
✨Showcase Your Technical Skills
As an Operations Analyst Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with Windows 10 and 11, VMware, Hyper-V, and networking protocols like TCP/IP, DNS, and DHCP. Highlight specific examples where you've successfully resolved complex technical issues.
✨Emphasise Problem-Solving Abilities
This role requires strong problem-solving skills. During the interview, share instances where you've tackled difficult technical problems, especially in a customer-facing environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Collaboration
Collaboration is key in this position. Discuss your experience working with cross-functional teams, such as User Operations and Service Desk. Provide examples of how you’ve effectively communicated and collaborated with others to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges. Practice responding to questions about troubleshooting hardware and software issues or managing large-scale projects. This will show your readiness to tackle the responsibilities of the role.
