Lead Business Analyst - NESO

Division: NESO Markets, SysOps, Major Projects, Resilience

Job Type: Requisition Number: 64936

Department: ESO

Job Function: Business Change and Project Management

About the role

National Energy System Operator's (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

As the Lead Business Analyst for the Markets Delivery team within the Digital, Data, and Technology (DD&T) team at NESO, you will be instrumental in defining and driving the requirements for transformational projects. These projects aim to achieve desired business outcomes and transition NESO to a zero-carbon electricity network. You will lead the business analysis efforts for the Review of Market Arrangements (REMA) within the Markets Directorate.

REMA, launched in 2022, is the government’s initiative to reform GB electricity markets to support net zero and decarbonisation of the power sector. Now in its third phase as a Major Government Project, NESO is an official Delivery Partner to DESNZ, alongside Ofgem. This role is vital for the discovery and definition of DD&T projects to align with the REMA strategy.

You will utilise Agile DevSecOps principles to gather and define requirements, adopting a customer-centric approach to achieve business outcomes. Collaboration with strategic business analysts and stakeholders will ensure that project scope and intended outcomes are respected throughout delivery. Additionally, you will work with the wider delivery team to adopt Agile DevSecOps practices and drive continuous improvement.

This role requires strong analytical, influencing, and stakeholder management skills, along with the ability to drive a customer-centric approach. It offers a unique opportunity to contribute to NESO's vision of becoming a digital leader in the industry and transitioning the UK to a low-carbon energy future.

This role is based in Warwick, with an expectation of 2-3 days per week in the office and potential travel to NESO's other offices in Wokingham, London, and Glasgow.

Key Accountabilities

• Responsible for ensuring alignment to desired business outcomes and benefits:

• Understand, develop and maintain up to date NESO and directorate knowledge and translate NESO's priorities and outcomes into delivery of project outputs.
• Carry out detailed discovery and impact assessments to inform REMA policy decisions.
• Apply business modelling techniques to understand the business domain and stakeholders' perspectives to establish how processes, systems, data and people interact and the impact of change on these.
• Identify opportunities to improve business performance through business process engineering and identifying opportunities for digital transformation.
• Gather and analyse data to create insights leading to informed decision making.
• Apply benefits management techniques to ensure that benefits can be measured and tracked to support realisation after delivery.

• Responsible for Requirements Definition and Management:

• Establish and understand the entire perspective of the situation or change, using appropriate techniques and diagrams to convey this to project and business stakeholders.
• Conduct user research to identify user needs and end to end journeys that need to be considered in development.
• Define Epics and Features that can be understood by technical and non-technical stakeholders to include non-functional requirements and acceptance criteria written in an appropriate format, e.g. Behaviour Driven Development.
• Create documentation and diagrams to enhance User Stories where necessary, e.g. Wireframes, data models, etc.
• Refine Epics and Features via Agile ceremonies and socialisation, using negotiation skills to achieve the desired outcome in an acceptable way.
• Own project backlog of User Stories and work collaboratively with Product Owner/Manager to define Features and Epics.

• Responsible for establishing and demonstrating the standard for collaboration across all work areas:

• Building and managing trusting relationships with internal and external stakeholders.
• Actively contributing to the growth and development of the BA Community of Practice through sharing knowledge and expertise.
• Managing workload of other business analysts brought into the team as REMA programme develops.
• Attending and contributing to Agile ceremonies, working with team members to implement recommended improvements.
• Supporting testers by reviewing test scenarios and scripts to ensure full coverage of the requirements.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Passionate about: Taking initiative and acting proactively.
• Experience of: Analysing business situations, including problem identification, stakeholder engagement, and solution evaluation.
• Solid experience of using: The most appropriate tools (e.g., Mural, ADO) and techniques (e.g., VSM, design thinking, BPM, user research, wire-framing).
• Strong communicator with excellent writing skills: Digitally driven with a strong focus on customer centricity, effective communication, and adaptability to an ever-changing landscape where priorities may shift.

About what you’ll get

A competitive salary of up to £65,000– dependent on experience and capability. As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.

About us

National Energy System Operator's (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress. Your energy, our future, together.

More information

This role closes on 03/04/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. We’re committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.