Team Admin Assistant in Worcester

An opportunity is available for a Team Admin Assistant working in our Worcester depot. This role is temporary for 12 months, subject to review and will primarily be office based. Working under the direction of the Operations Manager, the Team Admin Assistant plays a key role in supporting the operations team through effective administrative and coordination support. You will be a dependable team player, contributing to daily office functions and general administrative duties.

Main Responsibilities

• Responding to customer enquiries both verbally and in writing.
• Assist the Team Support with a range of admin tasks.
• Support the co-ordination of the team’s response to network faults and scheduling work.
• Send development plans to mapping via mapping centre tracker.
• Raising purchase orders and managing invoices.
• Update systems with connectivity issues.
• Call customers after works to survey our customer service performance.
• Assist other team members as and when required.
• Raise MPANs from pro-forma and print delivery files/work packs from IT systems.

The Ideal Candidate

You will be an experienced customer-focused administrator with excellent organisational abilities, able to prioritise, multitask, and manage workloads effectively. A confident communicator, particularly on the telephone, you will demonstrate excellent communication and customer service skills at all times. Be comfortable working with numerical data to support operational activities. You should be an effective team player who can also work independently, showing initiative when required. Experience using a range of IT systems is essential, along with the ability to quickly adapt to new systems and processes. Ideally, you will have experience with scheduling operational or maintenance work and a background in utilities would be beneficial.

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check. Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin. As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.