Electricity Distribution Network - First Responder in Redruth

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Job Reference: ER265/2026

Number of Positions: 1

Contract Type: Permanent - Full Time

Salary: £39,508 progressing to a maximum of £45,492

Working Hours: 37

Location: Redruth

Closing Date: 29/05/2026

Region / Division: Operations

Department: Operations (South West)

About Us: We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction: An opportunity is available for an Electricity Distribution Network First Responder to join us, based at our depot in Redruth. Our electrical engineers are the backbone of our organisation and play a pivotal role in restoring electricity supplies for our customers. Working alone, you will often be the first person our customers meet and we hope, the colleague who resolves their issue. You will have strong links to other Field Operations teams who can support onsite, when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience. Some of the issues our customers could need you to resolve include: loss of supply at their property, safety concerns on our network, carrying out asset inspections or fitting meter isolator switches. You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7. You are required to hold a recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent. Evidence of your stated qualifications will be required on appointment.

The Ideal Candidate: The ideal candidate for this role will put health and safety at the forefront of everything they do, having an understanding of ESQCR & Electricity at Work Regulations whilst also driving a safety culture that is everyone’s responsibility. You will be experienced in electrical installation - for commercial & domestic property for example, and will have held customer facing roles previously which have helped develop excellent customer service and communication skills. A full UK/EU driving licence is essential, we will provide access to a Company vehicle for business use only. Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching at HV. You will be eligible for an annual allowance for this additional work. Holding a NRSWA qualification or understanding of NRSWA legislation is desirable however full training can be provided.

About The Company: Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know: National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check. As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk. Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin. Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date. We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.