Operations - Team Leader in Pencader

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

An opportunity is available for a Team Leader working in the West Wales area based at the Llanfihangel ar Arth depot. The successful candidate will report into the Field Operations Team Manager and will be responsible for leading a group of Trades Persons and running the fault desk on a rota basis.

The key focus of this role is to lead an efficient and productive team across a region. Key considerations for the successful running of your team include:

• Ensuring they are working compliantly within H&S policies
• Coordinating programmes of work for them to undertake
• Organising response to network faults
• Maximising efficiencies in delivery
• Ensuring your team has the appropriate development and authorisations
• Effectively managing performance on a 1:1 basis

This is a crucial role to help drive forward performance and give our large teams the support they need in the field. This will be an office based role working 8.00am until 4.00pm with site visits.

Main Responsibilities

• Ensuring your teams adherence to Health and Safety regulations
• Monitor and manage the cost-effectiveness of network faults
• Efficient scheduling of work activities
• Collaboration with other teams to manage workload
• Driving team productivity and individual performance management
• Maintaining a full schedule of work for the team
• Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
• Respond quickly and professionally to customer complaints

The Ideal Candidate

We are looking for an excellent communicator, who has the ability to build strong relationships with our craft staff and customers. A problem solver who is organised and can plan ahead using their own initiative. Experience working on a fault desk in a similar environment will be highly beneficial.

You must have a proven track record of managing teams including managing and driving performance, as well as experience of being the point of escalation for both internal and external stakeholders.

You will have excellent IT skills and some Commercial and Financial awareness would be an advantage.

You’ll need a good understanding or the ability to quickly develop knowledge of:

• Electricity Safety
• Health & Safety Legislation
• Quality & Continuity Regulations 2002
• Electricity at Work Regulations 1989
• The NGED distribution business
• NGED Craft roles and activities undertaken

A NRSWA qualification or understanding of NRSWA legislation is desirable however, full training can be provided.

You must hold a full, valid UK/EU driving licence as you will be required to carry out site visits.

The starting salary will be £45,492 moving to £49,369 on completion of training.

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.