At a Glance
- Tasks: Lead a dynamic team in managing electricity distribution and ensuring customer satisfaction.
- Company: Join National Grid Electricity Distribution, a leader in the energy sector.
- Benefits: Enjoy competitive salary, performance bonuses, and a strong pension scheme.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a real impact on energy distribution while developing your leadership skills.
- Qualifications: Proven leadership experience and a passion for customer service.
The predicted salary is between 50000 - 65000 £ per year.
Working Hours: 37
Location: Derby depot
Closing Date: 15/06/2026
Role Types: Leadership
Region / Division: Operations
Department: Operations (East Midlands)
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast‑moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Job Introduction
The GB energy system is undergoing a rapid transformation as we work towards CP30 and Net Zero by 2050. At National Grid Electricity Distribution (NGED), we play a vital role in this journey—connecting thousands of electric vehicles and heat pumps, integrating large‑scale renewable generation, and building the network at an unprecedented pace. Our local office teams are at the heart of this mission and we’re currently seeking a Field Operations Manager, based at our Derby depot. Responsible for a distribution network up to 33kV, you will lead an operational team in safely planning, designing, and executing work, all the while maintaining strong customer relationships.
Leadership is critical to our success. Our leaders set the direction, make key decisions, and drive performance to keep NGED one of the UK’s most reliable and resilient electricity distribution networks. They inspire teams, foster a culture of continuous improvement, and ensure we deliver exceptional customer service. As this is a hands‑on operational role, you’ll need to be depot‑based and comfortable with regular travel throughout the area. This role also requires flexibility during severe weather or unplanned events/exceptional circumstances. You’ll play a vital part in deploying resources and restoring power supplies—keeping customers connected across our licence areas.
Main Responsibilities
- Responsible for the safety, health, environment and wellbeing of your team & customers in your area.
- Leading a large multi skilled team with approximately 30-40 direct and indirect reports.
- Delivering your work programme within a Capex/Opex budget of up to £10million per financial year.
- Delivering the key performance indicators to underpin business success.
- Deliver outstanding service by responding rapidly to fault‑related demands to maintain supply.
- Collaboration with stakeholders to build & deliver a work programme for each financial year.
- Monitoring, maintaining & reinforcing the distribution network for customers.
- Building a succession pipeline for yourself and your direct reports.
- Regular engagement with customers and local councils for your area.
- Understanding of Ofgem requirements including financing, profit margins & customer service (OFGEM RIG).
The Ideal Candidate
- Leadership – Proven experience of cultivating inclusive and collaborative environments across multi-disciplinary teams to drive performance.
- Customer Focus - Experience in putting customers first by understanding their needs, delivering outstanding service, and providing cost‑effective solutions.
- Commercial Awareness - Demonstrable ability to apply commercial thinking to maintain cost-effectiveness while meeting incentive targets within regulatory frameworks.
- Stakeholder Engagement - Expertise in collaborating and influencing effectively across internal teams and external stakeholders within a matrix organisation to achieve business goals.
- Project Management - Effectively able to plan and oversee projects and programmes from start to finish, ensuring objectives are met and continuous improvement is driven by applying lessons learned.
- Risk Management & Problem Solving - Proven track record in managing risks through careful analysis, logical reasoning and collaboration with stakeholders to find effective solutions.
- Supplier & Contract Management - Experience in managing suppliers and contractors to ensure timely delivery, budget adherence and quality standards that align with key performance indicators.
- Data Management & Compliance – Able to ensure data accuracy through compliance with data policies and procedures, ensuring systems are current and can support informed decision‑making.
- Safety Management – A demonstrable ability to work safely by designing and performing tasks in line with safety management systems, ensuring the protection of yourself, your colleagues, and the public.
- Qualification – The successful candidate will hold an IOSH or equivalent safety qualification (or be willing to commence this within 12 months of appointment).
- Experience within the Energy or Utility sectors is desirable but not essential.
- Travel across different sites is required and you should therefore hold a full UK/EU driving licence.
About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well‑deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
- Annual performance related bonus
- Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
- Annual Share Save plan
- Contributory private healthcare scheme for you and your family
- Life assurance x 4 annual salary
- Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
- Free on‑site parking at all our main sites
Things you need to know
National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points‑based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.
Field Operations Manager employer: National Grid Electricity Distribution
National Grid Electricity Distribution (NGED) is an exceptional employer, offering a dynamic work environment in Derby where you can lead a dedicated team in the vital energy sector. With a strong commitment to employee growth, competitive benefits including a generous pension scheme and private healthcare, and a culture that celebrates diversity and inclusion, NGED empowers its employees to thrive while making a meaningful impact on the communities they serve. Join us in shaping a clean, fair, and affordable energy future.
Contact Details:
National Grid Electricity Distribution Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to current employees at National Grid. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission towards a clean energy future and think about how your experience aligns with that. We want to see your passion for the role and the industry!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or projects in the past. Highlight your ability to foster collaboration and drive performance – that’s what we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at National Grid. Get your application in early to stand out!
We think you need these skills to ace Field Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Operations Manager role. Highlight your leadership experience and how it aligns with our mission at National Grid. We want to see how you can contribute to our vision of a clean, fair, and affordable energy future!
Showcase Your Customer Focus:In your application, emphasise your commitment to customer service. Share examples of how you've put customers first in previous roles. We value candidates who understand the importance of maintaining strong relationships with our communities.
Demonstrate Your Commercial Awareness:Don’t forget to mention your ability to think commercially! Discuss how you've managed budgets or delivered cost-effective solutions in past projects. This is key for us as we aim to deliver outstanding service while being mindful of our financial targets.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at National Grid!
How to prepare for a job interview at National Grid Electricity Distribution
✨Know Your Stuff
Before the interview, dive deep into National Grid's operations and their role in the energy sector. Familiarise yourself with their mission towards Net Zero by 2050 and how they manage their distribution network. This knowledge will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Field Operations Manager, leadership is key. Prepare examples of how you've successfully led teams in the past, especially in challenging situations. Highlight your ability to foster collaboration and inclusivity, as this aligns with their values and will demonstrate your fit for the role.
✨Customer Focus is Crucial
Be ready to discuss how you've put customers first in your previous roles. Share specific instances where you’ve delivered outstanding service or resolved issues effectively. This will resonate well with their emphasis on customer relationships and service excellence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and risk management skills. Think of scenarios where you've had to make quick decisions under pressure, especially related to safety and operational efficiency. Practising these responses will help you articulate your thought process clearly during the interview.
