National Grid Electricity Distribution in Cardiff is hiring a Contact Centre Dispatcher on a 3-cycle shift, office-based. You will manage live faults, dispatch engineers and handle emergency services calls to keep customers informed.
Reporting to the Dispatch Team Leaders and Team Manager, you will liaise with the Contact Centre, Control and Operational teams, ensuring IIS-compliant fault reporting and timely customer updates. A strong telephone manner and accuracy are essential.
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Energy Fault Dispatch Coordinator - Cardiff employer: National Grid Electricity Distribution
National Grid Electricity Distribution is an exceptional employer, offering a dynamic work environment in Hemington where you can lead a dedicated team in a critical 24/7 Control Centre. With a strong focus on employee growth, competitive salaries, performance-related bonuses, and a robust pension scheme, we are committed to fostering a culture of safety and excellence that empowers our staff to thrive while delivering outstanding service to our customers and stakeholders.
Contact Details:
National Grid Electricity Distribution Recruitment Team
