National Grid Electricity Distribution in Cardiff is hiring a Customer Operations Manager on a 6–12 month fixed term contract. You will oversee delivery of Customer Excellence strategies, lead a team of 100+ colleagues and drive transformation across sites, balancing customer needs with regulatory and financial targets.
Reporting to the Head of Contact Centres, the role combines office-based work with a hybrid approach, requiring strong leadership, stakeholder management and a hands-on approach
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Customer Operations Leader — Transformation & Excellence in Cardiff employer: National Grid Electricity Distribution
National Grid Electricity Distribution is an exceptional employer, offering a dynamic work environment in Hemington where you can lead a dedicated team in a critical 24/7 Control Centre. With a strong focus on employee growth, competitive salaries, performance-related bonuses, and a robust pension scheme, we are committed to fostering a culture of safety and excellence that empowers our staff to thrive while delivering outstanding service to our customers and stakeholders.
Contact Details:
National Grid Electricity Distribution Recruitment Team
