Join the National Governance Association and help deliver high-quality membership services that support our members, subscribers, partners and wider governance community. As Membership Services Advisor, you’ll provide practical, administrative and customer service support across NGA’s membership services.
What You’ll Do
You’ll work with the Membership Services Coordinator to help members and subscribers receive a timely, helpful and consistent service.
- Respond professionally to member, subscriber and customer enquiries across phone, email and online channels.
- Maintain accurate CRM records, support data cleansing, produce reports and help improve membership services and engagement.
- Assist with renewals, lapsed memberships and group subscription processes.
What You’ll Bring
- Experience working in a customer-focused environment and providing professional, timely support across multiple channels.
- Experience supporting administrative processes and maintaining accurate records in a busy office setting.
- Confidence using databases or CRM systems to input, retrieve and analyse information.
- Clear, confident verbal and written communication skills, with the ability to engage professionally with a wide range of stakeholders.
- Strong organisation, prioritisation and time management skills, with the ability to manage a fluctuating workload and meet deadlines.
- Strong IT skills, including proficiency with Microsoft Office applications.
- A thorough, methodical and professional approach, with honesty, integrity and the ability to stay calm under pressure.
Why Join Us
When you join National Governance Association, you’re joining a team guided by our values: Selflessness, Integrity, Innovation, Inclusion and Courage. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- Salary of £26,227.50 to £29,000 per annum, depending on experience
- Hybrid working: two days a week at NGA’s Birmingham office and three days working remotely
- 25 days’ annual leave, plus bank holidays and three days Christmas closure, increasing with continuous service
- Flexible working arrangements and the option to buy and sell annual leave
- Medicash: a health cashback plan and employee assistance programme
- A healthy CPD budget, including subscription to Linkedin Learning
NGA is proud to be a Disability Confident employer.
We are committed to:
- Offering flexible working arrangements where possible.
- Providing an interview to any disabled applicant who meets the essential criteria for the role.
- Making reasonable adjustments throughout the recruitment process and in the workplace to ensure everyone can perform at their best.
Please let us know if you require any adjustments when applying or interviewing. If you have a disability and wish to apply under the Guaranteed Interview Scheme, please let us know when you apply.
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Customer Service Advisor employer: National Governance Association
Joining the National Governance Association as an Events and Membership Services Assistant means becoming part of a supportive and inclusive team dedicated to delivering exceptional services to our members and the governance community. With a strong emphasis on employee well-being, we offer flexible working arrangements, a competitive salary, and opportunities for professional development, all within a vibrant Birmingham office environment that fosters innovation and collaboration.
Contact Details:
National Governance Association Recruitment Team
