At a Glance
- Tasks: Support planning and delivery of exciting events and membership services.
- Company: Join the National Governance Association, a values-driven organisation.
- Benefits: Competitive salary, hybrid working, generous leave, and wellness support.
- Other info: Flexible working arrangements and commitment to diversity and inclusion.
- Why this job: Make a real impact in governance while developing your skills.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 22750 - 29000 £ per year.
Our Vacancy
Join the National Governance Association and help deliver high-quality events and membership services that support our members, subscribers, partners and wider governance community.
As Events & Membership Services Assistant, you’ll provide practical, administrative and customer service support across NGA’s events programme, webinars, membership services and marketing activity.
What You’ll Do
You’ll work with the Membership Services Coordinator and Conferences and Events Lead to support the planning, coordination and delivery of in-person, hybrid and online events, while helping members and subscribers receive a timely, helpful and consistent service.
- Support the planning and delivery of internal and external events, webinars and related marketing activity.
- Coordination of event logistics including venues, schedules, equipment, catering, accessibility, suppliers and delegate materials.
- Provide on-the-day event support, including registration, attendee flow, exhibitor coordination and safe event delivery.
- Administer webinars, including speaker preparation, platform setup, accessibility settings, live technical support, recordings and reporting.
- Respond professionally to member, subscriber and customer enquiries across phone, email and online channels.
- Maintain accurate CRM records, support data cleansing, produce reports and help improve membership services and engagement.
- Assist with partner and sponsor communications, event promotions, renewals, lapsed memberships and group subscription processes.
- What You’ll Bring
- Experience working in a customer-focused environment and providing professional, timely support across multiple channels.
- Experience supporting administrative processes and maintaining accurate records in a busy office setting.
- Confidence using databases or CRM systems to input, retrieve and analyse information.
- Clear, confident verbal and written communication skills, with the ability to engage professionally with a wide range of stakeholders.
- Strong organisation, prioritisation and time management skills, with the ability to manage a fluctuating workload and meet deadlines.
- Strong IT skills, including proficiency with Microsoft Office applications.
- A thorough, methodical and professional approach, with honesty, integrity and the ability to stay calm under pressure.
- Why Join Us
- When you join National Governance Association, you’re joining a team guided by our values:
- Selflessness, Integrity, Innovation, Inclusion and Courage
. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- Salary of £26,227.50 to £29,000 per annum, depending on experience
- Hybrid working: two days a week at NGA’s Birmingham office and three days working remotely
- 25 days’ annual leave, plus bank holidays and three days Christmas closure, increasing with continuous service
- Flexible working arrangements and the option to buy and sell annual leave
- Medicash, employee assistance programme, railcards for qualifying staff and a healthy CPD budget
How to apply
Please apply by submitting an CV and a cover letter explaining why you’re the perfect fit for this role.
Our diversity monitoring questions are optional and will not be used as part of the application process.
This information is used for internal monitoring purposes only and is confidential.
Early applications are encouraged.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
If you have not been contacted by 31 August 2026, please assume that you have not been successful.
NGA is proud to be a Disability Confident employer.
We are committed to
- Offering flexible working arrangements where possible.
- Providing an interview to any disabled applicant who meets the essential criteria for the role.
- Making reasonable adjustments throughout the recruitment process and in the workplace to ensure everyone can perform at their best.
Please let us know if you require any adjustments when applying or interviewing.
If you have a disability and wish to apply under the Guaranteed Interview Scheme, please let us know when you apply.
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Events and Membership Services Assistant in Birmingham employer: National Governance Association
Joining the National Governance Association as an Events and Membership Services Assistant means becoming part of a supportive and inclusive team dedicated to delivering exceptional services to our members and the governance community. With a strong emphasis on employee well-being, we offer flexible working arrangements, a competitive salary, and opportunities for professional development, all within a vibrant Birmingham office environment that fosters innovation and collaboration.
Contact Details:
National Governance Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Events and Membership Services Assistant in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at National Governance Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like National Governance Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Events and Membership Services Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to National Governance Association:Your cover letter is your chance to shine! Tell us why you want to work at National Governance Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at National Governance Association!
How to prepare for a job interview at National Governance Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
