At a Glance
- Tasks: Manage CRM and ticketing platforms to enhance visitor experiences and operational efficiency.
- Company: Join a prestigious Gallery with a focus on loyalty and ticketed experiences.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Fixed term role for 24 months with excellent career growth opportunities.
- Why this job: Be the bridge between tech and commercial teams, making a real impact on visitor engagement.
- Qualifications: Experience in product management or project management with strong communication skills.
The predicted salary is between 65250 - 79750 £ per year.
We are looking for a commercially-minded Senior Product Operations Manager to work within the Gallery’s Loyalty, Sales and Ticketed Experiences (LSTE) team, managing the commercial governance and development of the Gallery’s CRM and ticketing platforms to achieve strategic business objectives within LSTE’s product portfolio, which includes ticketed experiences (exhibitions, events, tours and general admission) and loyalty propositions (Gallery Membership and Supporters’ House).
Working as the primary bridge between LSTE and technical teams, as well as the customer-facing Guest Experience team, you will identify, prioritise, and deliver systems developments that improve operational efficiency, visitor experience, data quality, and commercial performance.
You will work closely with the Senior Commercial Systems Manager to define a roadmap of technology projects that satisfy commercial goals, and project-manage these from discovery through to implementation.
We are seeking someone with a qualification and/or proven ability in product management or business-led project management, who can bring experience of working at the intersection of technical and commercial teams in any sector.
An excellent communicator, you will have a flair for translating commercial requirements into technical briefs and seek to gain an appropriate understanding of how technology systems work and can support business requirements, without getting into too much technical detail.
You will also be skilled at identifying and creating efficiencies in operational processes and ways of working, supporting your direct reports in optimising ticketing operations, ticketing set-up and database management processes.
This is a fixed term role for 24 months. Interviews will take place on the week commencing the 30th November. Please note that the Gallery reserves the right to close the advert early due to the volume of applications we receive.
Senior Product Operations Manager in London employer: National Gallery
Join a vibrant team at one of the world's most renowned art galleries, where your role as a Guest Experience Host will allow you to create unforgettable moments for our visitors. With a strong emphasis on warmth, inclusivity, and professionalism, you'll thrive in a supportive work culture that values your contributions and encourages personal growth. Located in the heart of Liverpool, this position offers unique opportunities to engage with art and culture while being part of a mission-driven organisation dedicated to enriching the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations Manager in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like National Gallery. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at National Gallery.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at National Gallery.
We think you need these skills to ace Senior Product Operations Manager in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at National Gallery and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at National Gallery
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like National Gallery will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to National Gallery.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at National Gallery.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at National Gallery. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
