National Foundation for Educational Research (NFER) is hiring a Technical Operations Service Manager to lead service delivery, strengthen support operations and improve customer experience. The role oversees service desk operations, escalation handling, and ITIL-aligned processes to meet contractual commitments.
The position is hybrid in the UK, with 1 day in the office per week at The Mere, Upton; 28 hours per week for 0.8 FTE is available, and the org highlights generous leave, pension
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Contact Details:
National Foundation for Educational Research (NFER) Recruitment Team
