At a Glance
- Tasks: Manage and resolve IT support incidents while helping colleagues with technical issues.
- Company: Join the National Fostering Group, a top-rated workplace dedicated to making a difference.
- Benefits: Enjoy 27 days holiday, bonus schemes, and a range of health and wellbeing perks.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Make a real impact on lives while developing your tech skills in a supportive environment.
- Qualifications: Strong customer service skills and a proactive problem-solving attitude are essential.
The predicted salary is between 25000 - 32000 £ per year.
As an IT Support Technician, you will manage, investigate, and resolve service desk incidents, problems, and requests across the business. You'll provide technical support, deliver effective solutions, and help maintain IT services across our UK offices. This is a varied, fast‑paced role offering excellent opportunities to develop your technical skills within a complex organisation. Previous experience is desirable, but not essential – we provide full on‑the‑job training. Initially, the role will focus primarily on telephone‑based support, using remote management tools such as ConnectWise Automate.
Who We’re Looking For
We’re looking for a motivated problem‑solver who enjoys helping colleagues, delivering excellent customer service, and developing their technical skills. In return, we’ll provide training in Active Directory, MDM, printers, telephony systems, file permissions, and application configuration.
Essential
- Strong customer service and communication skills
- Excellent attention to detail, with the ability to follow processes and take ownership of issues
- Well‑organised, with the ability to prioritise workloads and meet deadlines
- Proactive approach to problem‑solving and service delivery
- Ability to diagnose hardware, software, and operating system issues
- Able to work independently and collaboratively within a team
- Comfortable working with challenging customers and in a fast‑paced environment
- Professional, friendly and adaptable, with a positive attitude and willingness to learn
Desirable
- Familiarity with Microsoft Windows and Microsoft Office
- Awareness of ITIL principles
- Some experience troubleshooting Windows, Microsoft 365, or basic networking issues
- Basic understanding of IT hardware and software
About National Fostering Group
Its official, we have been rated as a Great Place to Work 2025! 88% of employees at National Fostering Group say it is a great place to work, compared to 54% of employees at a typical UK‑based company!
With over 20 years experience, National Fostering Group is the largest independent children’s fostering group in the UK with a community of over 2,500 foster carers. As a Group, we work with Local Authorities to provide the highest quality of care for children and young people. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either ‘Outstanding’ or ‘Good’ which we are extremely proud of.
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
- 27 days holiday, increasing with service up to 32 days + buy/sell scheme + bank holidays
- Bonus schemes
- Generous salary sacrifice pension scheme
- Enhanced family leave (subject to qualifying criteria)
- Employee Assistance Programme
- Life Assurance
- A wide range of health, wellbeing, and insurance benefits
- 100s of discount options
- Salary sacrifice Eco Car Scheme and Cycle Scheme
- Tech benefit
And that’s not all. We place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks. We are an Equal Opportunities Employer.
IT Support Technician in Bolton employer: National Fostering Group
At National Fostering Group, we pride ourselves on being a Great Place to Work, where 88% of our employees feel valued and supported. As an IT Support Technician, you'll not only enhance your technical skills through comprehensive training but also contribute to a meaningful mission that positively impacts the lives of children and young people across the UK. With a generous benefits package, including up to 32 days of holiday and a strong focus on employee wellbeing, you'll find a rewarding and fulfilling work environment here.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Bolton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Fostering Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Fostering Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Fostering Group!
✨Direct Apply to National Fostering Group
Let's not forget to apply directly through the National Fostering Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Bolton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Fostering Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Fostering Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Fostering Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
