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- Tasks: Match Looked After Children with foster carers while providing excellent customer service.
- Company: Join the UK's largest independent fostering family with over 20 years of experience.
- Benefits: Enjoy up to 39 days annual leave, life assurance, and flexible benefits.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in the lives of children and young people.
- Qualifications: Motivated team player with strong communication skills; experience with children is a plus.
The predicted salary is between 25062 - 25062 £ per year.
Overview
Job Title: Referral Coordinator
Contract Type: Permanent
Hours: 37.5 hours per week
Salary: £25,062 per annum
Location: Stafford Office, Midlands (group-wide roles span across multiple agencies within the Midlands region)
Clicking the apply button will take you to our application portal.
Responsibilities
Based in the National Fostering Agency Midlands office, you will work within the Referral Hub to safely match Looked After Children to our pool of foster carers across three fostering agencies in the region (Fostering Solutions, Jay Fostering and Sunflower Fostering).
This is a busy, customer-facing role requiring effective multi-tasking, decision-making, and strong relationship-building skills. You will work under timely pressures while delivering excellent customer service to colleagues, foster carers, Local Authorities, and other stakeholders. You should be assertive, take ownership of tasks, and communicate effectively at various levels.
Ideally you will have experience or understanding of Looked After Children and Local Authority structures and needs, particularly in services for children and young people, though this is not essential. You should be self-motivated, dynamic, and able to work both independently and as part of a team, staying calm under pressure.
Requirements & Qualities
- Motivated, enthusiastic, and conscientious team player with a passion for improving outcomes for children and young people
- Ability to work in a fast-paced, customer-facing environment
- Good initiative, ownership of tasks, and strong communication skills
- Ability to work under pressure while providing excellent service to a range of stakeholders
- Ideally some understanding of Looked After Children and Local Authority structures
Benefits
- Up to 39 days annual leave per year (25 base entitlement + 1 One moment in time + 8 bank holidays + ability to buy up to 5 extra days)
- Life Assurance
- Pension scheme with options to increase contributions
- Your Wellbeing Matters: access to mental health support services and physical health checks
- Flexible Benefits Platform, Vista, with a range of health, wellbeing, and insurance benefits
- Discount options in the UK and abroad
- Cycle to Work Schemes
- Electric Car Purchase Scheme
- Critical illness cover
About the Group
We are the National Fostering Group – the UK’s largest independent fostering family. With over 20 years of experience in foster care, we are committed to finding dedicated foster parents to provide a safe and supportive environment for children and young people across the UK. Our family of over 30 specialist, independent fostering agencies covers the entire UK, supporting communities locally and working with Local Authorities and Trusts to find suitable fostering opportunities. In England, 100% of our regional fostering provisions have been officially recognised by Ofsted as either Outstanding or Good; our standards are recognised by the Care Inspectorates in Scotland and Wales.
Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment and undertake appropriate checks.
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Referral Co-ordinator employer: National Fostering Agency Group
Contact Detail:
National Fostering Agency Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the fostering sector, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the National Fostering Group and understanding their values. Be ready to discuss how your skills align with their mission to improve outcomes for children and young people.
✨Tip Number 3
Showcase your customer service skills during interviews. Use examples from past experiences where you’ve successfully managed relationships or resolved conflicts, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the National Fostering Group.
We think you need these skills to ace Referral Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Referral Coordinator role. Highlight your relevant experience and skills that match the job description, especially around customer service and working under pressure.
Show Your Passion: Let us see your enthusiasm for improving outcomes for children and young people. Share any personal experiences or motivations that drive you to work in this field, as it can really make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our application portal! It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to hear from you!
How to prepare for a job interview at National Fostering Agency Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Referral Coordinator and the specific needs of Looked After Children. Familiarise yourself with the fostering agencies mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves strong relationship-building, be prepared to discuss examples of how you've effectively communicated with various stakeholders in the past. Think of situations where you had to adapt your communication style to suit different audiences, as this will highlight your versatility.
✨Demonstrate Multi-Tasking Abilities
The job requires effective multi-tasking under pressure. Prepare to share specific examples from your previous roles where you successfully managed multiple tasks simultaneously. This could include prioritising urgent requests or balancing competing deadlines while maintaining excellent service.
✨Emphasise Your Team Spirit
Being a team player is crucial for this role. Be ready to talk about times when you collaborated with others to achieve a common goal. Highlight your ability to work independently as well, but make sure to stress how you value teamwork and contribute positively to group dynamics.