At a Glance
- Tasks: Engage visitors and bring football stories to life at the National Football Museum.
- Company: Join the world's biggest and best football museum team.
- Benefits: Enjoy competitive pay, discounts, and a fun work environment.
- Other info: Flexible hours, perfect for students, with opportunities until September 2026.
- Why this job: Be the face of football and create memorable experiences for fans.
- Qualifications: Confident communicator with a passion for football and customer service.
The predicted salary is between 11 - 16 £ per hour.
Looking to join the team of the world's biggest and best football museum? We exist to house and harness the power of football, to share stories that influence, to showcase culture and involve and motivate people to creatively engage. We are the place to experience football in all its glory. We are the place to experience why Football Matters.
We are now recruiting for a number of Visitor Experience Team Members on a variable hours fixed term basis until the end of September 2026. Shifts will predominantly be weekends plus additional hours during school holidays and some evening events.
As a Visitor Experience Team Member, you will be the face, voice and energy of the National Football Museum. Your role is to actively engage visitors of all ages, bringing football stories and interactive experiences to life while ensuring every guest has a fun, welcoming and memorable visit. This is a high interaction, people-facing role ideal for confident communicators who enjoy performing, encouraging participation and creating buzz on the gallery floor.
Knowledge, Experience and Skills
- Essential
- Comfortable building rapport quickly and maintaining a positive, professional presence
- Comfortable speaking to individuals, families and large groups
- Enthusiastic about football, interactive experiences and delivering first class customer service
- Excellent communicator with a positive, can-do attitude
- Reliable, flexible and able to work weekends and peak times
- Desirable
- Experience in customer service, visitor attractions, leisure, sport, retail or performance roles
- Experience working with children and families
- Football knowledge is helpful but not essential
For further information and the full role profile please visit www.nationalfootballmuseum/jobs. Please apply with a copy of your CV and cover letter stating how you meet the criteria in the role profile. Please note that applications without a cover letter and CV will not be considered.
Closing date: 01 March 2026
Job Types: Part-time, Temporary
Contract length: 6 months
Pay: £13.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- Sick pay
- Store discount
Application question(s): Have you attached a cover letter and your CV detailing how you meet the criteria?
Work authorisation: United Kingdom (required)
Work Location: In person
Visitor Experience Team Member in Manchester employer: National Football Museum
Join the National Football Museum, where we celebrate the beautiful game and create unforgettable experiences for our visitors. As a Visitor Experience Team Member, you'll thrive in a vibrant work culture that values creativity, teamwork, and a passion for football, all while enjoying benefits like a company pension, employee discounts, and a health and wellbeing programme. With opportunities for personal growth and the chance to engage with diverse audiences, this role offers a rewarding experience in the heart of football culture.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Team Member in Manchester
✨Tip Number 1
Get to know the National Football Museum inside out! Familiarise yourself with its history, exhibits, and the stories behind them. This will not only help you engage visitors but also show your genuine enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Whether it’s chatting with friends or presenting in front of a group, being confident and clear is key. Remember, you’ll be the face of the museum, so let your personality shine through!
✨Tip Number 3
Be flexible and ready to adapt! Working weekends and during school holidays means you’ll encounter all sorts of visitors. Embrace the variety and keep that positive attitude – it’ll make a world of difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Make sure your CV and cover letter highlight your passion for football and customer service – we want to see your excitement!
We think you need these skills to ace Visitor Experience Team Member in Manchester
Some tips for your application 🫡
Show Your Passion for Football:Make sure to express your enthusiasm for football in your cover letter. We want to see how much you love the game and how it inspires you to create memorable experiences for our visitors.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We’re looking for specific examples of your experience in customer service or working with families. Highlight those skills that match what we’re after, so we can see you’re the perfect fit.
Be Personable and Engaging:Since this role is all about interaction, let your personality shine through in your application. Use a friendly tone and show us how you can connect with people of all ages, making their visit unforgettable.
Apply Through Our Website:Remember to submit your application via our website. It’s the best way for us to receive your CV and cover letter, and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at National Football Museum
✨Know Your Football
Brush up on your football knowledge! While it's not essential, showing enthusiasm for the sport can really help you connect with the interviewers. Be ready to share your favourite football stories or experiences that highlight your passion.
✨Showcase Your People Skills
As a Visitor Experience Team Member, you'll be engaging with visitors of all ages. Prepare examples from your past experiences where you've successfully built rapport and provided excellent customer service. Think about times when you turned a challenging situation into a positive experience!
✨Be Ready to Perform
This role is all about energy and engagement! Practice how you would interact with a group of visitors. You might even want to rehearse a short introduction or fun fact about football that you could share during the interview to demonstrate your ability to engage an audience.
✨Flexibility is Key
Make sure to highlight your availability and willingness to work weekends and peak times. The interviewers will appreciate your flexibility, so be honest about your schedule and any commitments you have. Showing that you're ready to jump in when needed can set you apart!
