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- Tasks: Lead ticketing strategy and operations for NFL games across Europe.
- Company: Join a dynamic team at the NFL, shaping unforgettable fan experiences.
- Benefits: Competitive pay, inclusive culture, and opportunities for professional growth.
- Why this job: Be at the forefront of sports ticketing and make an impact in the industry.
- Qualifications: Experience in ticketing and strong project management skills required.
- Other info: Exciting travel opportunities and a chance to work with top sports professionals.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Senior Manager of Ticketing, the Manager of Ticketing Strategy & Stadium Operations will lead on the planning, delivery, and execution of all ticketing strategy and operation requirements for select NFL regular season games in all European markets as well as support all International Games and US Tentpole events where necessary. Support will also be required on the scouting of future cities. This role will primarily be based at the NFL office (London) and in the respective market the week prior to each game. The individual selected for this role will be an employee of a third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency.
Responsibilities
- Manifest Management – ensuring the manifest for each stadium is built, managed correctly, ready for onsale and regularly monitored and adjusted to maximise sales
- Price modelling and Onsale Strategies – Assisting the Senior Manager of Ticketing and wider Club Business Development Team with building out the 2025 Price Models for all International Games in Europe ensuring financial targets are met and exceeded.
- Sales Reporting – Producing bespoke reports for onsale period covering all games
- Continually exploring ticketing technology advances to assist the growth of International Games
- Stadium Operations Wayfinding and Signage – Working closely with Hospitality and Stadium Operations to ensure all stadium branding, wayfinding and signage is correct, relative to tickets and system capabilities
- Ticket Production – Pulling all relevant specifications and assets, system dependent, and sharing with the Creative team. Assessing needs of the wider business (e.g. Hospitality/Security) to ensure tickets are accurate and providing all relevant information
- Ticketing Systems Integration – Leading on conversations with ticket agents, stadiums and access control providers to ensure any required development is understood and costed correctly
- Access Control Infrastructure – Working with stadium operations, events and the stadiums to ensure any additional access requirements are planned and executed
- Seat Sightline Reviews – Prior to onsale, reviewing stadiums and adjusting manifest accordingly as well as during gameweek as stadium overlay is built out
- Parking & Fan Transport – Investigate accessible parking options at stadiums and systems for setup and booking for fans as well as providing access to train tickets if necessary
- Ensuring Legal & Compliance/GDPR processes are adhered to, including T&Cs for each stadium and market
- Attending Scouting and Planning trips
- Managing & Maintaining strong relationships with all 32 Clubs and internal NFL Departments
- Working closely with Hospitality ensuring the seamless delivery of the whole end-to-end ticketing operation with Sales Agent
- Continually reviewing and streamlining internal administration processes across all stadia
- Maintain high levels of communication to all stakeholders and deliver key information back to the Senior Manager of Ticketing Operations for all other NFL events across the year, where necessary
- Responsible for ensuring all contracts are entered correctly into the Contract Management System and vendors are invoicing and being paid in a timely manner
- Ensuring data collection feeds are set from ticket agents to NFL D&A team as well as assisting with wider business insights requests
- Being main POC for all operational/stadium ticketing enquiries
Required Qualifications
- Proven experience of working in Ticketing in a multi-purpose stadium or large venue
- Working knowledge of a variety of Ticketing and Reporting Systems (TM Sport/XR and TM1)
- Experience of managing individuals and larger teams of internal staff and external partners
- Good knowledge of GDPR
- Excellent relationship management
- Good project management skills and attention to detail
- Proficiency in MS Office, especially Excel, with excellent email management skills
Preferred Qualifications
- 5+ years working in sports ticketing
- Experience of working operationally in a stadium or large venue environment
Other Key Attributes / Talent Characteristics
- Big-Picture thinker
- Clear oral and written communication
- Self-starter, motivated, team player with strong organizational skills
- Ability to develop solutions
- Comfortable working in an office environment as well as at home or on the road
Travel
- Multiple planning trips throughout the year
- Up to 7 days in market during gameweek
- Flights under 8hrs are limited to Economy. 8+hrs limited to Premium Economy
Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS. NO RELOCATION ASSISTANCE WILL BE PROVIDED. The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.
Manager, Ticketing Strategy & Stadium Operations (London - External Agency Position) employer: National Football League (NFL)
Contact Detail:
National Football League (NFL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Ticketing Strategy & Stadium Operations (London - External Agency Position)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the NFL or ticketing. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past successes in ticketing strategy and stadium operations. Bring it along to interviews or share it during networking chats. This will help you stand out and demonstrate your expertise.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just apply through the usual channels. Reach out directly to the hiring manager or someone in the department. A personal touch can make all the difference and show your genuine interest in the role.
✨Tip Number 4
Stay updated on industry trends! Follow news related to ticketing technology and stadium operations. Being knowledgeable about the latest advancements will not only prepare you for interviews but also position you as a forward-thinking candidate who can contribute to the team’s success.
We think you need these skills to ace Manager, Ticketing Strategy & Stadium Operations (London - External Agency Position)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ticketing and stadium operations. We want to see how your skills align with the specific responsibilities mentioned in the job description.
Showcase Your Experience: Don’t just list your previous roles; explain how your past experiences have prepared you for this position. We’re looking for proven experience in ticketing, so share specific examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application through our official website. This ensures that your application is received directly by us and allows you to easily track your application status.
How to prepare for a job interview at National Football League (NFL)
✨Know Your Ticketing Stuff
Make sure you brush up on your ticketing knowledge, especially around multi-purpose stadiums and large venues. Familiarise yourself with ticketing systems like TM Sport/XR and TM1, as well as the latest trends in ticketing technology. This will show that you're not just a fan but someone who understands the intricacies of the role.
✨Showcase Your Project Management Skills
Be ready to discuss your project management experience in detail. Think of specific examples where you've successfully managed teams or projects, particularly in a fast-paced environment. Highlight your attention to detail and how you ensure everything runs smoothly, especially during game weeks.
✨Build Relationships Like a Pro
Since this role involves managing relationships with various stakeholders, come prepared with examples of how you've built and maintained strong professional relationships in the past. Whether it's with clubs, internal departments, or external partners, showing your interpersonal skills can set you apart.
✨Prepare for Compliance Questions
Given the importance of GDPR and legal compliance in this role, be ready to discuss your understanding of these processes. Have examples ready of how you've ensured compliance in previous roles, and demonstrate your ability to navigate these regulations effectively.