Manager, Global Hospitality Strategy & Operations (London - External Agency Position)

As the number of international games and markets grows, the complexity and scale of hospitality operations increase significantly. The Manager of Global Hospitality Sales is essential to ensure operational excellence, maximize commercial opportunities, and maintain best‑in‑class standards across diverse venues and regions. This role anchors our international commercial engine by driving market‑specific sales strategy, managing third‑party agents, and coordinating pricing, modeling, and inventory planning. He/she ensures aligned operations across Club Business, ticketing, and finance teams, while maintaining compliance and providing consistent delivery in complex, high‑profile markets. Reporting directly to the Senior Manager, this role will spearhead the planning, strategy, and sales of Hospitality for all International Games, while also providing support for key US Tentpole events as needed. Additionally, the position will contribute to the scouting and evaluation of future host cities. The Manager will primarily be based at the NFL London office, with travel to respective markets during the week leading up to each game.

The position requires someone who is a passionate, results‑driven problem solver that uses data, creativity, and collaboration to drive transformational results, and who is energized by rolling up their sleeves. Candidates should be excited by a blend of independent work, collaboration, and ownership, partnering across teams without direct managerial responsibilities. This job posting is for a position with one of the NFL’s third‑party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third‑party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.

Responsibilities

• Develop and execute global hospitality sales strategies, oversee 3P sales agents, execute RFPs (best agents & best rates), and manage the end‑to‑end sales process.
• The Manager of Global Hospitality Sales helps drive pricing, modeling, market insights, and inventory planning.
• Support broader team across scouting & feasibility reporting of new stadiums.
• Work closely with Club Business to support across price modelling & market analysis.
• Collaborate with execution team on rooms, layout and capacities to determine models.
• Develop and execute sales strategies & marketing.
• Manage all Third‑Party Sales Agents, including stadiums.
• Review ticketing partners and support wider projects & initiatives.
• Oversee RFP processes for prospective sales agents.
• Negotiate sales commissions and management fees.
• Agency management across sales, systems & ticket delivery.
• Oversee sales processes & timelines.
• Work with relevant ticketing teams and stadiums to understand & manage inventory.
• Work with ticketing team across manifest management, kills, sightlines & ticket delivery.
• Manage all internal stakeholder requests and management.
• Liaise with execution team on any requests across F&B & special room requests.
• Proactively manage Suite allocations and sales reporting.
• Identify incremental hospitality opportunities (offsite & onsite).
• Work with finance to understand all local tax requirements.
• Manage all hospitality sales reporting and work closely with relevant ticketing teams to reconcile all events.
• Ensure Legal & Compliance/GDPR processes are adhered to, including T&Cs for each stadium and market.
• Manage and maintain strong relationships with all 32 Clubs and internal NFL Departments.
• Work closely with the ticketing team in each market, ensuring the seamless delivery of the whole end‑to‑end ticketing operation with Sales Agent.
• Continually review and streamline internal administration processes across all stadia.
• Maintain high levels of communication to all stakeholders and deliver key information back to the Senior Manager.
• Responsible for ensuring all contracts are entered correctly into the Contract Management System and vendors are invoicing and being paid in a timely manner.
• Ensure data collection feeds are set from ticket agents to NFL Data & Analytics team as well as assisting with wider business insights requests.
• Be the main point of contact for all hospitality enquiries.

Required Qualifications

• Proven experience of working in Hospitality & Ticketing in a multi‑purpose stadium or large venue.
• Experience of managing individuals and larger teams of internal staff and external partners.
• Good knowledge of GDPR.
• Excellent relationship management.
• Good project management skills and attention to detail.
• Proficiency in MS Office, especially Excel, with excellent email management skills.
• Highly collaborative and results driven.
• Strong communication skills.
• Ability to handle multiple tasks, excellent time management and organization skills.
• Unwavering commitment to honest and ethical business interactions.
• Big‑Picture thinker.
• Excellent customer service skills.
• Self‑starter, motivated, team player with strong organizational skills.
• Ability to develop solutions.
• Comfortable working in an office environment as well as at home or on the road.

Preferred Qualifications

• 5+ years working in sports ticketing.
• Experience of working operationally in a stadium or large venue environment.

Travel

• 30% + Multiple planning trips throughout the year.
• Up to 7 days in market during game week.

Terms / Expected Hours Of Work

NFL employees are required to work 40 hours per week. Weekend work is required for games and occasionally for travelling on planning trips.

Benefits Information

To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS. At the NFL, in‑person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered. NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

Who We Are

NFL Core Values

• Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
• Integrity: We do what’s right, even when it’s tough. We hold ourselves accountable and always follow through.
• Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
• Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes

• Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
• Execute: We take action with precision, delivering results that drive our goals forward.
• Inspire: We motivate others through vision, energy, and a commitment to excellence.
• Live Our Values: We embody our core principles in every decision and action.
• Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
• Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact.

Who You Are

Talent Attributes: What we expect for our employees

• Embody an enthusiastic, proactive can‑do attitude.
• Embrace grit, free from ego or entitlement.
• Excel as a relationship builder, with the ability to influence.
• Eager learner, driven by passion rather than just ambition.
• Encompasses an incredible work ethic with an agile mindset.