At a Glance
- Tasks: Support the sales team by processing orders and ensuring excellent customer service.
- Company: Heckmondwike, a leading manufacturer of commercial carpets with over 50 years of experience.
- Benefits: Gain valuable experience, complete an apprenticeship, and potential for permanent employment.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and kickstart your career in a thriving industry.
- Qualifications: GCSEs in Maths and English required; IT skills and attention to detail are essential.
The predicted salary is between 25000 - 28500 £ per year.
Overview
Introduction This exciting opportunity has arisen to work for a growing company within the sales office.
The successful candidate will contribute to maintaining excellent customer service standards while ensuring the smooth flow of information between customers, the sales office, and production departments providing essential administrative support
About the Employer
Heckmondwike is the UK’s leading manufacturer of commercial fibre bonded carpets and carpet tiles.
We have an annual turnover of approximately £25 million and 150 employees.
From its manufacturing site in West Yorkshire, Heckmondwike FB has been offering one of the widest ranges of fibre bonded carpets and carpet tiles for over 50 years.
Used in education, commercial offices, retail outlets and extensively by architects and developers, the company is committed to manufacturing design-led, yet hard-wearing carpets and carpet tiles.
What You8; ll Do
The role involves processing customer orders, coordinating with manufacturing teams, monitoring stock availability, and handling customer enquiries professionally and efficiently.
- Accurately input customer orders onto the company's systems in a timely manner.
- Process amendments, cancellations, and updates to customer orders as required.
- Liaise closely with manufacturing and production teams to ensure customer orders are scheduled and fulfilled correctly.
- Check stock levels and product availability to support customer enquiries and order processing.
- Communicate delivery information and order status updates to customers.
- Handle incoming telephone calls professionally and courteously.
- Take customer orders over the telephone and ensure all details are accurately recorded.
- Support the Sales Office Manager and wider sales team with general administrative duties.
- Work collaboratively with colleagues across sales, production, and logistics functions.
- As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
Complete all required assignments with by the required timeline Build up your portfolio of ongoing evidence.
Access support from your tutor/assessor and your manager.
Training Outcome
There is a strong possibility that you will gain a permanent position following successful employment as well as the achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Patience
- Excellent Timekeeping
- Excellent attendance
- Microsoft Office, Word & Excel
Qualifications
- Essential - GCSE - Maths and English - C/4 or above
- Desired - BTEC - ICT - Pass, Merit or Distinction
- Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
- Working Arrangements
- Working Week: Monday to Friday - 8.30am – 5 pm.
- Expected Duration: 1 Year
- Training Provider: KIRKLEES COLLEGE
- #J-18808-Ljbffr
Apprentice Sales Office Administrator employer: NATIONAL FLOORCOVERINGS LTD
Heckmondwike FB is an exceptional employer, offering a supportive work environment where apprentices can thrive and develop their skills in a dynamic sales office. With a commitment to employee growth, the company provides comprehensive training opportunities and the potential for permanent positions upon successful completion of the apprenticeship programme. Located in West Yorkshire, employees benefit from a collaborative culture that values teamwork and customer service excellence, making it a rewarding place to start a career.
Contact Details:
NATIONAL FLOORCOVERINGS LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Sales Office Administrator
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like NATIONAL FLOORCOVERINGS LTD.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like NATIONAL FLOORCOVERINGS LTD. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Sales Office Administrator
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at NATIONAL FLOORCOVERINGS LTD.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join NATIONAL FLOORCOVERINGS LTD and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at NATIONAL FLOORCOVERINGS LTD
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by NATIONAL FLOORCOVERINGS LTD. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at NATIONAL FLOORCOVERINGS LTD will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
