At a Glance
- Tasks: Provide first contact IT support and troubleshoot issues for users.
- Company: Join the Hereford & Worcester Fire and Rescue Service team.
- Benefits: Enjoy 24 days annual leave, a pension scheme, and flexible working hours.
- Other info: Opportunity for career progression and training in a supportive environment.
- Why this job: Make a difference behind the scenes while gaining valuable IT experience.
- Qualifications: Experience in office administration and knowledge of Microsoft Windows required.
The predicted salary is between 28142 - 28142 £ per year.
An exciting, permanent opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park. The role of the 1st Line ICT Desktop Technician is to provide generic first contact support to HWFRS users. The post holder will assist the IT Help Desk service with the logging of support tickets and diagnosis, general support, troubleshooting and general administration. As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines. The successful candidate will undertake training and development opportunities to aid progression in the department, including to 2nd Line Senior Technician roles.
The Person
- Experience in general modern office administration using ICT
- Experience in supporting a range of ICT services in a business environment incorporating the use of a helpdesk ticket system
- A good working knowledge of the Microsoft Windows desktop platform
- Experience in creating and administering user accounts and user groups within Microsoft Active Directory
- A good working knowledge of Microsoft Windows file and folder system and permissions
- Practical knowledge/understanding of desktop computing
- Understanding of good practices relating to an ICT environment
- Pragmatic approach to problem solving
- Good time management skills and ability to work to deadlines
- Ability to display initiative and work without supervision
About Us
Every day we’re helping to save lives and keep the community safe – and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don’t see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.
Reasons to Join Us
- 24 days annual leave entitlement increasing to 29 days after five years’ continuous service (plus bank holidays)
- Access to a local government pension scheme
- Flexi-time scheme allowing you to have an element of flexibility over your working hours. Standard working hours are 8:30am to 4:30pm Monday to Thursday and 8:30am to 4:00pm Friday
- Free On‑site parking
- Staff support networks
- Emergency Services Discounts
- Onsite canteen available
- Landscaped surroundings
The successful applicant will be subject to a NPPV Level 3 Vetting Check, as we are co‑located on West Mercia Police premises. Possession of a current, valid driving licence is also required.
1st Line ICT Desktop Technician – Hereford & Worcester Fire and Rescue Service employer: National Fire Chiefs Council Limited.
Hereford & Worcester Fire and Rescue Service is an exceptional employer, offering a supportive work culture where every team member plays a vital role in ensuring community safety. With generous annual leave, access to a local government pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in a collaborative environment. The picturesque location at Hindlip Park, combined with flexible working hours and on-site amenities, makes this an attractive workplace for those seeking meaningful employment.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line ICT Desktop Technician – Hereford & Worcester Fire and Rescue Service
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Fire Chiefs Council Limited. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Fire Chiefs Council Limited. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Fire Chiefs Council Limited.!
✨Direct Apply to National Fire Chiefs Council Limited.
Let's not forget to apply directly through the National Fire Chiefs Council Limited. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line ICT Desktop Technician – Hereford & Worcester Fire and Rescue Service
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Fire Chiefs Council Limited..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Fire Chiefs Council Limited.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
