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- Tasks: Lead call handling and incident oversight in a new fire control room.
- Company: Join Suffolk Fire and Rescue Service, dedicated to protecting communities with cutting-edge technology.
- Benefits: Enjoy career progression opportunities and be part of a dynamic team.
- Why this job: Make a meaningful impact while advancing your management career in a passionate environment.
- Qualifications: Must have experience as a Crew Manager or Watch Manager in a UK Fire and Rescue Service.
- Other info: This role is perfect for those looking to innovate and leave a lasting legacy.
The predicted salary is between 36000 - 60000 £ per year.
Watch Manager (Control) – Suffolk Fire & Rescue Service
- Suffolk County Council, Suffolk Fire and Rescue Service
- Address: Beacon House, Ipswich, Suffolk IP1 5PB – Onsite
- Salary: Watch Manager (Control) in accordance with NJC Pay Scales (pro rata for part time)
- Hours: Bank availability including weekend and bank holidays. Minimum of 2 shifts a month (24 hours – one 10-hour shift per month (08:00-18:00) & one 14-hour shift per month (18:00-08:00)). Additional hours may be offered to provide cover for absences or operational needs.
- Contract: Permanent
We are looking for experienced fire control room professionals to join Suffolk Fire and Rescue Service as Watch Managers (Control). This opportunity is open to both green and grey book applicants with previous fire control experience.
About the role
Based in our control room in Ipswich, you will play a vital role at the heart of Suffolk’s emergency response.
Our control room operates 24/7, year-round, acting as a crucial link between the public and our operational firefighters. The role requires a minimum commitment of two shifts per month (a total of 24 hours): one 10-hour day shift (08:00–18:00) and one 14-hour night shift (18:00–08:00). Additional hours may be offered to support absences or operational needs.
As a Crew Manager (Control), you will play a critical role in saving lives and protecting communities across Suffolk every day. You will:
- manage the performance of all watch personnel through guidance, mentoring, progress evaluation and development support
- ensure adherence to established policies, procedures, and service standards
- promote and maintain a safe, healthy, and supportive working environment for self and others
- provide statistical analysis and reporting in line with established
- maintain staffing levels for all watches
- oversee equipment testing recording for operational readiness
- audit and evaluate ting watch and control functions to ensure consistent adherence to standards
- contribute to the management of Fire Control in the absence of the Station Manager
What we’re looking for:
- Prior experience in a fire control environment.
- Excellent communication skills (verbal and written).
- Proven ability to lead and motivate others.
- Confidence, resilience and the ability to remain calm under pressure.
- The ability to work collaboratively to manage multi-agency relationships.
- Excellent digital competence and confidence using IT systems.
You can view a full list of requirements in the Job and Person Profile (Word). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
What we offer:
- The chance to help shape the future of our new Fire Control Centre
- A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents
- A rewarding career in a vital public service
- Travel, lifestyle, health and wellbeing benefits
- Membership of a competitive Local Government Pension Scheme (LGPS)
- Ongoing training and development opportunities
- Inclusive and active staff networks.
This advert is for Watch Manager (Control) Bank Opportunities only. If you are interested in the other bank opportunities we have in Fire Control, please visit our website: Current Vacancies – SFRS.
Salary: Watch Manager (Control) in accordance with NJC Pay Scales (pro rata for part time)
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Watch Manager (Control) – Suffolk Fire & Rescue Service employer: National Fire Chiefs Council Limited.
Contact Detail:
National Fire Chiefs Council Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Watch Manager (Control) – Suffolk Fire & Rescue Service
✨Tip Number 1
Familiarise yourself with the latest technologies and systems used in fire control rooms. Being knowledgeable about cutting-edge mobilising systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Suffolk Fire & Rescue Service. Engaging with them can provide you with insider insights about the team dynamics and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples from your previous roles where you successfully managed teams or handled high-pressure situations. This will highlight your suitability for the Watch Manager position.
✨Tip Number 4
Express your passion for community service and public safety during your interactions with the recruitment team. Demonstrating a genuine interest in making a positive impact on the community can set you apart from other candidates.
We think you need these skills to ace Watch Manager (Control) – Suffolk Fire & Rescue Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Watch Manager (Control) at Suffolk Fire & Rescue Service. Familiarise yourself with the job description and think about how your experience aligns with their needs.
Tailor Your CV: Customise your CV to highlight relevant experience in fire control or management roles. Emphasise any leadership positions you've held and specific achievements that demonstrate your capability in handling emergency situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your commitment to safety. Mention your understanding of the new mobilising system and how your skills can contribute to the success of the new control room.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Understand the Role
Make sure you have a clear understanding of the Watch Manager (Control) position. Familiarise yourself with the responsibilities, especially around call handling and incident oversight, as well as the new mobilising system being implemented.
✨Showcase Your Experience
Prepare to discuss your previous experience in fire control or management roles. Highlight specific examples where you've successfully led teams or handled critical situations, demonstrating your capability to contribute to Suffolk Fire and Rescue Service.
✨Emphasise Community Impact
Since this role is about serving the community, be ready to talk about your passion for public service. Share any relevant experiences that showcase your commitment to protecting and improving community safety.
✨Ask Insightful Questions
Prepare thoughtful questions about the new control room and its technology. This shows your genuine interest in the role and helps you understand how you can best contribute to the team’s success.
