At a Glance
- Tasks: Be the first point of contact for emergency 999 calls and coordinate vital responses.
- Company: Join North West Fire Control, where every call matters and teamwork is key.
- Benefits: Competitive salary, structured training, 29 days leave, and health support.
- Other info: Flexible shifts, inclusive workplace, and clear career progression opportunities.
- Why this job: Make a real difference in emergencies while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, calm under pressure, and GCSEs in English and Maths.
The predicted salary is between 30960 - 39047 £ per year.
Making a difference every day, every 999 fire call starts with North West Fire Control, and every call matters. We’re looking for people who want more than just a job. People who stay calm under pressure, thrive in a fast‑paced environment and want to make a real difference.
Salary, Location and Hours
- Salary: £30,960, rising to £33,798 after 13 weeks, with progression up to £39,047.78 based on development and assessment.
- Start Date: September 2026.
- Location: North West Fire Control, Warrington.
- Hours: 24/7 service covering 365 days of the year – working 12‑hour shifts on a 4 on / 4 off pattern, including days, nights, weekends and bank holidays.
About the Role
As a Control Room Operator, you’ll be the first point of contact in an emergency, answering 999 calls, gathering vital information and ensuring the right fire and rescue response is mobilised.
Responsibilities
- Listen carefully, ask the right questions and reassure callers.
- Accurately record critical information in real time.
- Share clear, precise information with colleagues and emergency service partners.
- Support a coordinated response in fast‑moving, time‑critical situations.
What the Role Requires
- Stay calm under pressure, making quick, confident decisions when it matters most.
- Be resilient, remaining focused during challenging situations and conversations.
- Work at pace, listening, thinking, speaking and typing simultaneously.
- Maintain accuracy and attention to detail in a time‑critical environment.
- Adapt quickly to changing situations while following established procedures.
- Work confidently in a structured environment, ensuring consistency and safety.
Essential Skills and Requirements
- Strong communication, listening and telephone skills.
- Ability to stay calm and make accurate decisions under pressure.
- Excellent attention to detail and accuracy in a fast‑paced, time‑critical environment.
- Confidence using multiple systems while listening, speaking and typing.
- Ability to follow structured processes and adapt to changing situations.
- A positive approach to learning, feedback and continuous development.
- Able to work effectively both independently and as part of a team.
- GCSE (or equivalent) in English and Maths.
- Typing speed of 40 wpm (reasonable adjustments available).
What We Offer
- Structured training, ongoing development and clear career progression.
- Competitive salary and Local Government Pension Scheme.
- 29 days annual leave (pro rata).
- Health and wellbeing support.
- Free uniform and onsite parking.
- A supportive and inclusive workplace built on integrity, respect, honesty and accountability.
Additional Information
- Minimum age: 18.
- Standard DBS check required.
- We welcome applications from all backgrounds and provide reasonable adjustments throughout the recruitment process.
Application Deadline
Closing date: July 10 2026.
Control Room Operator – North West Fire Control in Warrington employer: National Fire Chiefs Council Limited.
At North West Fire Control, we pride ourselves on being more than just an employer; we are a community dedicated to making a difference every day. Our supportive and inclusive work culture fosters resilience and teamwork, ensuring that our Control Room Operators receive structured training and clear career progression opportunities. Located in Warrington, we offer competitive salaries, generous leave, and health and wellbeing support, making us an excellent choice for those seeking meaningful and rewarding employment in emergency services.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator – North West Fire Control in Warrington
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like National Fire Chiefs Council Limited. and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at National Fire Chiefs Council Limited..
We think you need these skills to ace Control Room Operator – North West Fire Control in Warrington
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at National Fire Chiefs Council Limited. will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join National Fire Chiefs Council Limited. specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with National Fire Chiefs Council Limited.. It shows you’re proactive about your professional development!
