ICT Servicedesk Technician – South Yorkshire Fire & Rescue in Sheffield

Post Title: ICT Servicedesk Technician

Contract: Fixed term for 2 years

Salary: Grade 4 (£26,403 – £28,142)

Hours: Part Time 22.5 Hours per week / Flexi time, Monday – Wednesday

Work Pattern: The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.

Location: ICT and Digital Services

An opportunity has arisen within our ICT team for an ICT Servicedesk Technician which will be based within our Headquarters in Sheffield.

Key Purpose

• Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support.
• Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service.
• Be responsible for the day‑to‑day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved.

Qualifications and Experience

You will need GCSE Maths and English at grade C or above or equivalent, knowledge of the ITIL Framework, or significant equivalent experience.

Additional Information

For more information about the role contact Steven Locking on 0114 253 2272. Application Closing date for applications is Sunday 17 May at 23:59. Interviews will be held between 20 May – 27 May. To apply please download a copy of the application form and the Job Description / Person Specification. Within your application please detail how your skills and experience meet each of the essential criteria listed on the person specification with examples.

Benefits

• New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis.
• We offer 28 days annual leave (pro‑rata) plus Bank Holidays. Annual leave increases after 5 years’ service to 32 days, followed by an extra day a year up to a maximum of 37 days.
• We also operate a generous flexi time attendance scheme.
• Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager.
• Flexi time can be accrued with a potential up to 13 days to be taken within a year.
• All eligible corporate staff are auto‑enrolled onto the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%.
• Further information on the scheme, and additional benefits, can be found on the LGPS website.
• Other benefits include enhanced sick pay, access to free on‑site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union.

Equality and Diversity

We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision‑making, and we are dedicated to creating an environment where everyone can thrive. Applications from job share candidates will be considered and all applications will be given equal consideration.

Pre‑employment Screening

Please note the appointment is subject to successful pre‑employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake ‘regulated activity’ which is a term related to working with children or vulnerable adults. South Yorkshire Fire & Rescue may conduct substance misuse testing on a ‘for cause’ basis, in line with our Substance Misuse Policy. Testing is carried out where there are reasonable grounds and this is managed confidentially and in accordance with established procedures. South Yorkshire Fire & Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

Additional Support

If you require any of our recruitment documents in larger print please contact our recruitment team as above.