At a Glance
- Tasks: Provide essential admin support and be the first point of contact for the public.
- Company: Join the Buckinghamshire Fire and Rescue Service, a vital community organisation.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Work in a supportive team environment with a focus on professional development.
- Why this job: Make a real difference in public safety while honing your organisational skills.
- Qualifications: Experience in admin roles, strong communication skills, and IT literacy required.
The predicted salary is between 22000 - 24200 £ per year.
Are you organised, great at multi-tasking, and a people person? Then join our Public Safety Administration Team!
About the Role
The role of our Administrators is varied and the heart of the organisation. The team provides crucial administrative support to our Prevention and Protection teams, as well as being the first point of contact with members of the public and our partner organisations.
- Act as an initial point of contact for risk-based referrals, ensuring cases are processed and escalated in line with agreed procedures.
- Stock control - i.e. ordering and collating stock for fire stations and community safety team.
- Generating reports from the PRMS system and updating stakeholders when required.
- General administrative tasks, many of which will be physical, e-mail, or telephone based - the team handles approximately 800 calls per month.
- Maintain security by following procedures, monitoring visitor logbooks, issuing visitors badges, and arranging collection from Reception.
About You
We are looking for someone who is:
- Motivated and focused.
- A great communicator with a professional telephone manner.
- Highly personable, and a team player.
- A problem solver who actively looks for ways to improve processes.
- Well organised and can prioritise tasks.
- Has a keen eye for detail, and is able to accurately process large volumes of data.
- Able to resolve issues within the direction set out by policy, procedure, or line management, and escape emerging issues appropriately.
- Able to handle sensitive interactions with members of the public in a professional and empathetic manner.
Experience and Qualification Required
- Experience of working in an administrative role, ideally in the public sector.
- IT literate, and is competent using Microsoft packages.
Anything else you need to know
Team members will routinely process sensitive or distressing information and must be able to manage this with professionalism, discretion, and emotional resilience.
About EEO
We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status, or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.
Everyone who works with us is required to have a DBS check. If you have any queries or concerns regarding this, please contact.
Abatement and Protected Pension
If you are in receipt of a Firefighter's pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority, you are required to notify Human Resources as Abatement Rules may apply.
Contract type: Full Time
Closing date: August
Operational Support Administrator – Buckinghamshire Fire and Rescue Service employer: National Fire Chiefs Council Limited.
South Wales Fire & Rescue Service is an exceptional employer dedicated to fostering a culture of compassion, courage, respect, integrity, and excellence. As the Head of Organisational Development, you will play a pivotal role in shaping a high-performing, inclusive workforce while enjoying a supportive work environment that prioritises employee wellbeing and professional growth. With opportunities to collaborate with key stakeholders and influence organisational change, this role offers a meaningful chance to make a lasting impact within the community and the wider public service context in Wales.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
