At a Glance
- Tasks: Support learners through their journey from enrolment to post-course guidance.
- Company: Join the Fire Service College, a leader in firefighting training.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Other info: Be part of a professional team dedicated to continuous improvement.
- Why this job: Make a real difference in learners' lives while working in a dynamic team.
- Qualifications: IT skills, previous admin or customer service experience, and strong communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
The Fire Service College: Where excellence meets resilience at the ultimate training ground for firefighting professionals.
The Learner Experience Administrator plays a key role in supporting the end-to-end learner journey at the Fire Service College. Working under the guidance of the Learner Experience Team Leader, the postholder will assist in the enrolment, registration, and induction of learners, ensuring they are fully prepared prior to arrival. The role includes managing learner communications, supporting special educational needs and disabilities (SEND) adjustments, and acting as a point of contact during their time on site. Post-course, the administrator will help learners complete submissions and portfolios, while maintaining safeguarding responsibilities throughout the learner journey.
What you’ll be doing
- Support learners through the full end-to-end journey, including enrolment, registration, induction, and post-course guidance to ensure timely completion and certification.
- Register learners with awarding bodies, check required pre-course work, and communicate all essential course information, including logistics and SEND adjustments.
- Act as the main point of contact on site—welcoming learners, answering queries, and coordinating with Sales, Training Delivery, and Academic Services.
- Maintain accurate learner records, including interactions, progress, safeguarding concerns, and service history.
- Provide ongoing support for submissions and portfolio completion after the course, ensuring learners stay on track.
- Promote a positive, professional experience by supporting continuous improvement activity and collaborating across internal teams.
What we’re looking for
- IT competency in Microsoft Office programmes (Word, Excel, PowerPoint).
- Previous experience as an Administrator or in a customer-facing role.
- Keen eye for detail.
- Excellent verbal and written communication skills.
- Knowledge or experience of working in a learning/training environment.
Learner Experience Administrator – Fire Service College employer: National Fire Chiefs Council Limited.
The Fire Service College is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises the learner experience. With a strong emphasis on professional development, employees are encouraged to grow their skills while contributing to the vital mission of training firefighting professionals. Located in a dynamic setting, the college offers unique opportunities to engage with diverse learners and collaborate with passionate teams committed to excellence and resilience.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learner Experience Administrator – Fire Service College
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Fire Service College on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the role inside out. Familiarise yourself with the learner journey and think about how your skills can enhance that experience. We want to see how you can make a difference!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you've supported learners or managed communications effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fire Service College team.
We think you need these skills to ace Learner Experience Administrator – Fire Service College
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the Learner Experience Administrator role. We want to see how your skills align with supporting learners through their journey, so don’t hold back on showcasing your past achievements!
Show Off Your Communication Skills:Since this role involves a lot of interaction with learners and other teams, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you’d communicate with learners at the Fire Service College.
Highlight Your IT Competency:We’re looking for someone who’s comfortable using Microsoft Office programmes. Make sure to mention any specific experiences you have with Word, Excel, or PowerPoint in your application. This will show us that you’re ready to hit the ground running!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know the Learner Journey
Familiarise yourself with the end-to-end learner journey at the Fire Service College. Understand each stage from enrolment to post-course support, as this will help you demonstrate your commitment to enhancing the learner experience during the interview.
✨Showcase Your Communication Skills
Since the role involves managing learner communications, be prepared to discuss examples of how you've effectively communicated in previous roles. Highlight any experience you have in customer-facing positions and how you handled queries or concerns.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, especially when maintaining accurate learner records. Bring examples of how you've ensured accuracy in your work, whether it’s through data entry or managing documentation, to show you can handle this responsibility.
✨Be Ready to Discuss SEND Experience
If you have experience supporting learners with special educational needs and disabilities (SEND), make sure to mention it. Be prepared to discuss how you’ve adapted your approach to meet diverse learner needs, as this is crucial for the role.
