Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support the control room team in emergency response operations.
- Company: Suffolk Fire and Rescue Service, dedicated to community safety.
- Benefits: Competitive salary, health benefits, ongoing training, and a supportive work environment.
- Why this job: Make a real difference in saving lives and protecting communities every day.
- Qualifications: Experience in fire control, strong communication, and leadership skills.
- Other info: Join a diverse team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Suffolk County Council, Suffolk Fire and Rescue Service
Address: Beacon House, Ipswich, Suffolk IP1 5PB – Onsite
Salary: Crew Manager (Control) in accordance with NJC pay scales
Hours: Bank availability including weekend and bank holidays. Minimum of 2 shifts a month (24 hours – one 10-hour shift per month (8am-6pm) and one 14-hour shift per month (18:00-08:00)). Additional hours may be offered to provide cover for absences or operational needs.
Contract: Permanent
We are looking for experienced fire control room professionals to join Suffolk Fire and Rescue Service as Crew Managers (Control). This opportunity is open to both green and grey book applicants with previous fire control experience. In this role, you’ll support call handling, mobilisation, and incident oversight, helping to lead and guide the control room team.
About the role
Based in our control room in Ipswich, you will play a vital role at the heart of Suffolk’s emergency response. Our control room operates 24/7, year-round, acting as a crucial link between the public and our operational firefighters. The role requires a minimum commitment of two shifts per month (a total of 24 hours): one 10-hour day shift (8am – 6pm) and one 14-hour night shift (6pm – 8am). Additional hours may be offered to support absences or operational needs.
As a Crew Manager (Control), you will play a critical role in saving lives and protecting communities across Suffolk every day. You will:
- manage the performance of all watch personnel through guidance, mentoring, progress evaluation and development support
- ensure adherence to established policies, procedures, and service standards
- promote and maintain a safe, healthy, and supportive working environment for self and others
- provide statistical analysis and reporting in line with established
- maintain staffing levels for all watches
- oversee equipment testing recording for operational readiness
- audit and evaluate watch and control functions to ensure consistent adherence to standards
- contribute to the management of Fire Control in the absence of the Station Manager.
What we’re looking for:
- Prior experience in a fire control environment
- Excellent communication skills (verbal and written)
- Proven ability to lead and motivate others
- Confidence, resilience and the ability to remain calm under pressure
- The ability to work collaboratively to manage multi-agency relationships
- Excellent digital competence and confidence using IT systems.
You can view a full list of requirements in the Job and Person Profile (Word). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
What we offer:
- The chance to help shape the future of our new Fire Control Centre
- A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents
- A rewarding career in a vital public service
- Travel, lifestyle, health and wellbeing benefits
- Membership of a competitive Local Government Pension Scheme (LGPS)
- Ongoing training and development opportunities
- Inclusive and active staff networks.
This advert is for Crew Manager (Control) Bank Opportunities only. If you are interested in the other bank opportunities we have in Fire Control, please visit our website: Current Vacancies – SFRS.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
Crew Manager (Control) – Suffolk Fire & Rescue Service in Ipswich employer: National Fire Chiefs Council Limited.
Contact Detail:
National Fire Chiefs Council Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Manager (Control) – Suffolk Fire & Rescue Service in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the fire service or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to fire control roles. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you’ve led a team or handled a crisis. This will help you stand out as a candidate who can manage the control room effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Suffolk Fire and Rescue Service.
We think you need these skills to ace Crew Manager (Control) – Suffolk Fire & Rescue Service in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in fire control. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t hold back on showcasing your communication and leadership skills. We want to see how you can motivate a team and handle pressure, so give us examples that demonstrate these abilities.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for the job shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know Your Fire Control Basics
Make sure you brush up on your fire control knowledge before the interview. Understand the key responsibilities of a Crew Manager (Control) and be ready to discuss how your previous experience aligns with these duties. This will show that you're not just interested in the role, but that you truly understand it.
✨Showcase Your Leadership Skills
As a Crew Manager, you'll need to lead and motivate your team. Prepare examples from your past where you've successfully managed a team or handled a crisis. Highlight your ability to remain calm under pressure and how you’ve supported others in high-stress situations.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions succinctly.
✨Demonstrate Your Digital Competence
Since the role requires excellent digital skills, be prepared to discuss your experience with IT systems. Think about specific tools or software you've used in previous roles and how they relate to the responsibilities of a Crew Manager (Control). This will help reassure them that you can hit the ground running.
