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- Tasks: Be the first point of contact for non-emergency enquiries and support various teams.
- Company: Suffolk Fire & Rescue Service, part of Suffolk County Council.
- Benefits: Competitive salary, flexible working options, and valuable career development.
- Why this job: Kickstart your career in administration while making a difference in your community.
- Qualifications: A positive attitude and eagerness to learn are essential.
- Other info: Join a diverse team with opportunities for growth and skill development.
The predicted salary is between 24796 - 24796 £ per year.
As an Apprentice Administrator you will be a key part of a busy, customer-focused team and will act as the first point of contact for all non-emergency enquiries to the Fire and Rescue Service. The role is varied and fast-paced and will include:
- Handling incoming non-emergency calls and general enquiries.
- Managing and triaging a high-volume shared email inbox.
- Supporting the Prevention team with the coordination of Home Fire Safety Visits.
- Supporting the Protection team through digital correspondence and filing.
- Maintaining accurate electronic records using systems such as SharePoint.
- Providing general administrative support to the wider service.
We welcome apprenticeship applications from all ages and backgrounds. There’s no upper age limit – it’s never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career.
We are looking for someone who will be a positive addition to a well‑established team. This role would suit someone who is keen to start or develop their career in administration and is motivated to learn and grow in the role. We are particularly interested in applicants who:
- Are keen to learn and develop new skills.
- Have a positive, reliable and professional approach to work.
- Are comfortable working in a busy environment with a variety of tasks.
The Business Support Team is based at Fire Service Headquarters in Endeavour House, Ipswich, and plays a key role in supporting departments across the Fire and Rescue Service. As the non‑emergency link to the public, the team is involved in a wide range of activities at the heart of the organisation. We are flexible and happy to discuss individual arrangements confidentially, including alternative council locations or home‑working days where appropriate. There will be a requirement to be office‑based during the initial training period.
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
Apprentice Administrator – Suffolk Fire & Rescue Service in Ipswich employer: National Fire Chiefs Council Limited.
Contact Detail:
National Fire Chiefs Council Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Administrator – Suffolk Fire & Rescue Service in Ipswich
✨Tip Number 1
Get to know the Suffolk Fire & Rescue Service! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Apprentice Administrator, you'll be handling calls and emails. Try role-playing with a friend or family member to get comfortable with responding to enquiries and managing different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to fire and rescue services. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Suffolk Fire & Rescue Service.
We think you need these skills to ace Apprentice Administrator – Suffolk Fire & Rescue Service in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about starting your career in administration and eager to learn new skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gives you a chance to explore more about what we do at Suffolk Fire & Rescue Service.
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Apprentice Administrator. Familiarise yourself with handling non-emergency calls and managing a shared email inbox. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
As the first point of contact for enquiries, it's crucial to highlight your customer service abilities. Prepare examples from past experiences where you've successfully handled queries or resolved issues. This will show that you're not just capable but also keen to provide excellent service.
✨Demonstrate Your Organisational Skills
The role involves managing various tasks simultaneously, so be ready to discuss how you stay organised. Share specific strategies you use to prioritise tasks and maintain accurate records, especially if you have experience with systems like SharePoint.
✨Emphasise Your Willingness to Learn
Since this is an apprenticeship, showing a genuine eagerness to learn and develop new skills is key. Be prepared to talk about what you hope to gain from the role and how you plan to contribute to the team’s success while growing in your career.