At a Glance
- Tasks: Lead a team delivering critical ICT solutions for Essex County Fire and Rescue Service.
- Company: Join a dynamic team dedicated to saving lives through innovative technology.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on creativity and adaptability.
- Why this job: Make a real impact in a vital service while driving technological innovation.
- Qualifications: Proven leadership in ICT, strong problem-solving skills, and a passion for tech.
The predicted salary is between 61816 - 75552 £ per year.
The Information Communications and Technology (ICT) team at Essex County Fire and Rescue deliver services that support operational staff saving and improving lives 24 hours a day. Our next ICT Technical Services Manager will lead our team of technical analysts delivering and managing the critical ICT solutions and platforms that our Service relies on.
As an experienced leader of third line ICT service teams, you will enable and develop our range of specialists across key technical disciplines, such as applications, networks, cloud infrastructure and cyber security. The dynamic environment we manage includes all desktop and infrastructure services, computer aided dispatch and integrated communication control systems in our Fire Control room, mobilising equipment on stations and in fire appliances, along with corporate and back office systems that keep our Service running effectively.
Our digital transformation has taken us from on-premise solutions to cloud data centre and SaaS/PaaS. Alongside delivering modern ICT, we facilitate integrations and data transfer across our critical environments via cloud data lakes. You will own ITIL practices such as change enablement and problem management, as well as being a key participant in many other vital practices including major incident management.
Your experience, alongside your capability to absorb knowledge quickly, will enable you to be an effective member of our management escalation schedule for both business and out-of-hours technical support.
We are looking for a forward-thinking technical leader who will prioritise and oversee the activities of the technical service team in an environment where demand ranges from innovation, implementation and stability. Your proven leadership capability means you know the importance of developing your people and managing the culture.
As the leader of third line ICT support, you will be expected to use your skillset and the skills of your team, to efficiently diagnose and rectify complex issues and problems as well as proactively monitor all aspects of the ICT estate. Your expertise and experience shows you are equipped to take a proactive role in delivering and documenting new concepts and changes, working collaboratively across project teams, ICT delivery teams, corporate support services and frontline colleagues.
The ideal applicant will be responsive and able to act quickly to an ever-changing landscape in technology, thriving on innovation, with a desire to drive change whilst embracing creative ideas. You should also be a strong communicator who can collaborate effectively with a wide range of audiences, including Fire Control, Operational Crews, corporate teams and third-party suppliers.
Contract type: Full Time
Closing date: August 19 2026
ICT Technical Services Manager – Essex County Fire and Rescue Service employer: National Fire Chiefs Council Limited.
South Wales Fire & Rescue Service is an exceptional employer dedicated to fostering a culture of compassion, courage, respect, integrity, and excellence. As the Head of Organisational Development, you will play a pivotal role in shaping a high-performing, inclusive workforce while enjoying a supportive work environment that prioritises employee wellbeing and professional growth. With opportunities to collaborate with key stakeholders and influence organisational change, this role offers a meaningful chance to make a lasting impact within the community and the wider public service context in Wales.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Services Manager – Essex County Fire and Rescue Service
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Fire Chiefs Council Limited. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Fire Chiefs Council Limited. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Fire Chiefs Council Limited.!
✨Direct Apply to National Fire Chiefs Council Limited.
Let's not forget to apply directly through the National Fire Chiefs Council Limited. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Technical Services Manager – Essex County Fire and Rescue Service
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Fire Chiefs Council Limited..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Fire Chiefs Council Limited.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
