At a Glance
- Tasks: Provide technical support and troubleshoot ICT issues for users.
- Company: Buckinghamshire Fire and Rescue Service, dedicated to community safety.
- Benefits: Gain hands-on experience, develop skills, and contribute to a vital service.
- Other info: Join a supportive team and grow your tech career in a dynamic environment.
- Why this job: Be the tech hero who keeps essential services running smoothly.
- Qualifications: Knowledge of Windows, Office 365, and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed.
Key Duties
- Handle incoming ICT issues and service requests, taking ownership from first contact through to resolution
- Troubleshoot a wide range of hardware, software and network issues in a practical, user‑focused way
- Set up and maintain devices, including laptops, desktops and core software
- Provide user support both remotely and on‑site when required
- Manage and track requests to ensure nothing is missed and updates are clearly communicated
- Carry out routine tasks such as system updates and basic maintenance
- Work closely with users to understand their needs – not just their requests
- Offer clear, straightforward advice on systems and the effective use of technology
- Help keep processes simple and efficient so the service desk runs smoothly
About You
We are looking for someone who is/has:
- A strong problem‑solving mindset, with the ability to work through issues logically
- Confident taking ownership of issues and seeing them through to resolution
- Clear and approachable communicator, able to explain technical matters in plain language
- Customer‑focused, with a genuine desire to support and help others
- Able to prioritise workloads and manage multiple requests without losing track
- Adaptable and flexible, particularly when dealing with urgent or unexpected issues
- A solid technical foundation across Windows environments, networking and common business systems
- Comfortable working independently while contributing positively as part of a team
- Reliable and well organised, with strong attention to detail
- Willing to learn, develop, and keep up to date with evolving technology
Experience and Qualifications Required
- Knowledge of MS Windows, Office 365 and Exchange
- Strong ICT problem‑solving skills
- Experience in network and PC support
- Excellent written and verbal communication skills
- Full, UK Driving License
ICT Service Desk Technician – Buckinghamshire Fire and Rescue Service employer: National Fire Chiefs Council Limited.
Buckinghamshire Fire and Rescue Service is an exceptional employer that prioritises the well-being and development of its staff. With a strong focus on teamwork and a supportive work culture, employees are encouraged to grow their skills in a dynamic environment while contributing to the vital mission of public safety. The role of ICT Service Desk Technician offers meaningful engagement with technology and the community, ensuring that every day brings new challenges and opportunities for professional advancement.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Technician – Buckinghamshire Fire and Rescue Service
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of MS Windows, Office 365, and networking. We want to see you confidently troubleshoot issues and provide user support like a pro.
✨Tip Number 2
Practice your communication skills! Being able to explain technical stuff in plain language is key. We need someone who can keep users informed and make them feel supported throughout the process.
✨Tip Number 3
Show us your problem-solving mindset! Think through potential scenarios and how you'd handle them. We love candidates who take ownership of issues and see them through to resolution.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your adaptability and customer-focused approach in your application, as these are traits we value highly.
We think you need these skills to ace ICT Service Desk Technician – Buckinghamshire Fire and Rescue Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of ICT Service Desk Technician. Highlight your experience with Windows environments, network support, and any relevant technical skills that match the job description.
Craft a Compelling Cover Letter:Use your cover letter to showcase your problem-solving mindset and customer-focused approach. Share specific examples of how you've helped users in the past, and explain why you're excited about this opportunity with Buckinghamshire Fire and Rescue Service.
Show Off Your Communication Skills:Since clear communication is key for this role, make sure your application reflects your ability to explain technical matters in plain language. Keep your writing straightforward and approachable, just like you would when talking to a user.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Windows, Office 365, and Exchange. Be ready to discuss how you've tackled hardware and software issues in the past, as well as any troubleshooting techniques you’ve used. This will show that you’re not just familiar with the systems but can also think on your feet.
✨Communicate Clearly
Since the role requires explaining technical matters in plain language, practice articulating complex concepts simply. You might want to prepare a few examples where you successfully helped users understand their issues. This will demonstrate your ability to be an approachable communicator.
✨Show Your Problem-Solving Skills
Be ready to share specific instances where you took ownership of an ICT issue from start to finish. Highlight your logical approach to problem-solving and how you prioritised tasks to ensure nothing slipped through the cracks. This will showcase your strong problem-solving mindset.
✨Demonstrate Your Customer Focus
Prepare to discuss how you’ve gone above and beyond to support users in previous roles. Think about times when you adapted your approach to meet urgent needs or unexpected issues. This will reflect your genuine desire to help others and your adaptability in a fast-paced environment.
