At a Glance
- Tasks: Support and maintain critical ICT systems for emergency services.
- Company: Join Hereford & Worcester Fire and Rescue Service, making a real difference.
- Benefits: 29 days annual leave, local government pension, and flexible working hours.
- Other info: Opportunity for career growth and out of hours salary enhancement.
- Why this job: Be part of a team that saves lives and keeps the community safe.
- Qualifications: Degree in Computer Science or significant experience in enterprise ICT support.
The predicted salary is between 39152 - 41771 £ per year.
Ready to reboot your career in a role where your ICT skills help keep a vital emergency service online and on track?
A full-time opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park. The primary role of ICT Senior Technician is to support, develop and maintain the core HWFRS business critical systems, including but not limited to Fire Control mobilisation, Microsoft Office 365, Azure, Entra, Active Directory, Virtualisation Platforms VM Ware, Hyper V, System backups, File System Access, SharePoint Online, and network access perimeter and security.
As part of this role, you will be required to participate in the Out of Hours ICT Senior Technicians rota which is currently covering 1 in 5 weeks. This attracts an 18.69% per annum enhancement to the ICT Senior Technician’s salary. It is expected you would start out of hours cover once your initial training period had been completed.
The ideal applicant will be in possession of a degree in Computer Science or Information Systems Technology, Management of Information Systems, or significant proven experience within an enterprise business environment providing critical server/infrastructure 3rd line support. Working knowledge of cloud services and SaaS operating models would be highly desirable, along with industry qualifications, such as Microsoft, Cisco and ITIL.
Skills and Experience
- Experience in supporting a comprehensive range of ICT services
- Significant working knowledge of Microsoft architectures, ideally at Enterprise level
- Substantial working knowledge of Microsoft Active Directory
- Significant experience working with enterprise networks, TCP/IP, DNS, DHCP, VLANs, VoIP, VPNs and enterprise firewall security
- Experience of Microsoft Cloud services, such as Office 365 and Azure / Entra and Microsoft Exchange would be a distinct advantage
- Considerable working knowledge of Cisco networking device configuration and security including switches and routers in a corporate network environment
- Considerable working knowledge of server virtualization technologies, VMware and/or Microsoft Hyper-V or others
- Organisational skills with the ability to prioritise workloads, meet deadlines and work under pressure
- The ability to play a major role in ICT technical projects
- The ability to identify technical problems and offer logical solutions
The successful applicant will be subject to a NPPV Level 3 Vetting Check, as we are co-located on West Mercia Police premises. Possession of a current, valid driving licence is also required.
About Us
Every day we’re helping to save lives and keep the community safe - and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don’t see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.
Reasons to Join Us
- 29 days annual leave entitlement increasing to 34 days after five years’ continuous service (plus bank holidays)
- Access to a local government pension scheme
- Flexi-time scheme allowing you to have an element of flexibility over your working hours
The closing date for applications is 23:59 on Friday 28th August 2026. Interviews to be held on Monday 7th September 2026.
For any further queries regarding the role, please contact Operational Support Manager Head of ICT Pete Chatwin on 07876 846482.
Salary: £39,152 - £41,771 per annum. Increasing to £46,469 - £49,577 with out of hours cover
Contract type: Full Time
Closing date: August 28 2026
ICT Senior Technician – Hereford and Worcester FRS employer: National Fire Chiefs Council Limited.
South Wales Fire & Rescue Service is an exceptional employer dedicated to fostering a culture of compassion, courage, respect, integrity, and excellence. As the Head of Organisational Development, you will play a pivotal role in shaping a high-performing, inclusive workforce while enjoying a supportive work environment that prioritises employee wellbeing and professional growth. With opportunities to collaborate with key stakeholders and influence organisational change, this role offers a meaningful chance to make a lasting impact within the community and the wider public service context in Wales.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Senior Technician – Hereford and Worcester FRS
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Fire Chiefs Council Limited. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Fire Chiefs Council Limited. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Fire Chiefs Council Limited.!
✨Direct Apply to National Fire Chiefs Council Limited.
Let's not forget to apply directly through the National Fire Chiefs Council Limited. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Senior Technician – Hereford and Worcester FRS
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Fire Chiefs Council Limited..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Fire Chiefs Council Limited.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
