At a Glance
- Tasks: Manage emergency calls and support incident coordination in a dynamic control room.
- Company: Surrey Fire & Rescue Service, dedicated to community safety and innovation.
- Benefits: Competitive salary, training opportunities, and a commitment to diversity and inclusion.
- Other info: Join a supportive team with excellent career growth and training starting January 2026.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Ability to work under pressure and strong typing skills required.
Overview
Firefighter – Joint Fire Control Opportunities – Surrey Fire & Rescue Service. Join Our Team: Fire Control Room Operator – Salfords, Surrey. Surrey Fire and Rescue Service (SFRS) is building a talent pool for future vacancies in our Joint Fire Control Room, supporting emergency response across Surrey, West Sussex, and East Sussex. Successful candidates will be considered for the apprentice course starting January 2026.
Salary & Benefits
Key Responsibilities
- Answer and manage emergency calls
- Record and action information accurately
- Support incident coordination
- Carry out emergency and non-emergency tasks
What We’re Looking For
- Ability to work under pressure
- Flexible, positive, and proactive attitude
- Strong team and independent working skills
- Commitment to learning and development
- Accurate typing (min. 30 wpm)
- Quick and effective information processing
Essential Qualifications
About Us
About Us
Surrey, East Sussex, and West Sussex Fire Services protect over 2.5 million people across 2,100 square miles. Surrey Fire & Rescue Service employs nearly 700 staff, united by our vision: With you, making Surrey safer.
We value:
- Community service
- Flexibility and innovation
- Diversity and inclusion
- Collaboration and continuous improvement
We are committed to safeguarding children, young people, and vulnerable adults.
Core Code of Ethics
- Putting communities first
- Integrity
- Dignity & Respect
- Leadership
- Equality, Diversity & Inclusion
Recruitment Process
- Stage 1: Submit application via recruitment portal; Upload qualification evidence
- Stage 2: Assessment centre (week commencing 17 Nov): Typing test & group discussion
- Stage 3: Behavioural interview (week commencing 24 Nov)
Training Start Date: Monday 12 January 2026
Location
- Broadcast House, Woodhatch Place, Cockshot Hill, Reigate RH2 8EF
- Interviews held at Joint Fire Control, Salfords
Contact Us
Our Commitment
Surrey County Council is a Disability Confident Employer. We offer guaranteed interviews to disabled applicants who meet the minimum criteria. We welcome applications from all backgrounds and communities.
Our jobs attract over 15,000 page views per month. You can advertise a job on the NFCC website for 30 days
Members of NFCC can advertise jobs for FREE
Firefighter – Joint Fire Control Opportunities – Surrey Fire & Rescue Service in Salfords employer: National Fire Chiefs Council Limited.
Surrey Fire and Rescue Service is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the heart of Surrey. With a strong commitment to community service, employee development, and diversity, we offer unique opportunities for growth and training, including an apprentice course starting in January 2026. Join us in making Surrey safer while enjoying a collaborative culture that values integrity and respect.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Firefighter – Joint Fire Control Opportunities – Surrey Fire & Rescue Service in Salfords
✨Tip Number 1
Get to know the Surrey Fire & Rescue Service inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your typing skills before the assessment centre. Aim for accuracy and speed, as you'll need to hit that minimum of 30 wpm. There are loads of online tools to help you improve, so get cracking!
✨Tip Number 3
During the group discussion, be proactive! Share your thoughts but also listen to others. Show that you can collaborate effectively, which is key in a role like this where teamwork is essential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of emergency response.
We think you need these skills to ace Firefighter – Joint Fire Control Opportunities – Surrey Fire & Rescue Service in Salfords
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining Surrey Fire & Rescue Service and how you can contribute to making our communities safer.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for flexibility, teamwork, and a proactive attitude, so showcase those qualities in your written application!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, we need to see your ability to process information quickly and accurately!
Apply Through Our Website:Don’t forget to submit your application via our recruitment portal! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know Your Role
Familiarise yourself with the key responsibilities of a Fire Control Room Operator. Understand what it means to manage emergency calls and support incident coordination. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your ability to work under pressure and your typing skills during the interview. Practice your typing speed to ensure you can meet the minimum requirement of 30 wpm. Be ready to discuss examples of how you've handled stressful situations in the past.
✨Emphasise Teamwork
Since this role requires strong team skills, prepare to share experiences where you've successfully collaborated with others. Discuss how you can contribute to a positive team environment and support your colleagues in high-pressure scenarios.
✨Demonstrate Your Commitment
Express your commitment to learning and development. Mention any relevant training or courses you've undertaken, and be prepared to discuss how you plan to continue growing in the role. This shows that you're proactive and dedicated to making a difference.
