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- Tasks: Join our Fire Control team to handle emergency calls and mobilise resources.
- Company: Lincolnshire Fire and Rescue is dedicated to protecting our community and saving lives.
- Benefits: Enjoy a competitive salary, comprehensive training, and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in people's lives every day.
- Qualifications: Confident telephone manner, excellent communication skills, and a clean UK Driving Licence required.
- Other info: Work in a fast-paced environment with a rotating shift pattern, including nights and weekends.
The predicted salary is between 28265 - 37675 £ per year.
Fire Control Operator – Lincolnshire Fire and Rescue
All calls start with Control. Do you have what it takes to work in a demanding Control Room of a Fire and Rescue Service?
Due to team expansion, Lincolnshire Fire and Rescue is looking to recruit highly motivated people to join the Fire Control team as a Fire Control – Operator (known internally as a Firefighter (Control), based at Fire and Police Headquarters, Nettleham, near Lincoln.
As a Fire Control Operator, your primary role is to:
Receive, record and action emergency and non-emergency calls
Mobilise resources to incidents in response to emergency calls and/or requests for assistance using the mobilising system provided
Provide support and guidance to members of the public
Assist in the continued management of incidents
Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response
Communicate with Officers and other agencies in accordance with policies and procedures
Have the ability to work under pressure in a fast paced and everchanging environment
Have a positive and flexible attitude to all aspects of work
Be able to work as part of a team and act on own initiative
Have a good level of commitment to personal development
It is essential that you have a confident telephone manner, exceptional and accurate keyboard skills, excellent verbal and written communication skills and the ability to think and communicate quickly and clearly.
The Control Room operates 365 days a year, therefore you will work an 8-day rotating shift pattern, averaging 42 hours per week, which includes days, nights, weekends and Bank Holidays.
Although the role is office based, there will be a requirement to use Service pool cars, as such, a clean full UK Driving Licence is required.
If successful following your application, you will be invited to selection testing which will assess your keyboard, listening and recording of information and spelling abilities. If successful at testing, you will then be invited to interview.
Join our team with a competitive starting salary of £28,265! As you progress through our comprehensive training and development program, expect your salary to grow to £37,675 within approximately 2 years.
Take the next step in your career with us!
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Fire Control Operator – Lincolnshire Fire and Rescue employer: National Fire Chiefs Council Limited.
Contact Detail:
National Fire Chiefs Council Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Control Operator – Lincolnshire Fire and Rescue
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Fire Control Operator. Understanding the nuances of emergency call handling and resource mobilisation will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially under pressure. You might want to simulate emergency scenarios with friends or family to enhance your ability to think and respond quickly.
✨Tip Number 3
Research Lincolnshire Fire and Rescue's values and recent initiatives. Showing that you align with their mission and are aware of their current projects can set you apart from other candidates.
✨Tip Number 4
Prepare for the selection testing by brushing up on your keyboard skills and practicing listening exercises. Being well-prepared will boost your confidence and improve your performance during this critical stage.
We think you need these skills to ace Fire Control Operator – Lincolnshire Fire and Rescue
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fire Control Operator. Familiarise yourself with the skills required, such as communication, teamwork, and the ability to work under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication abilities, keyboard skills, and any previous experience in emergency services or similar roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying. Mention specific reasons why you want to join Lincolnshire Fire and Rescue and how your skills make you a suitable candidate for the role.
Prepare for Testing: Since the selection process includes testing for keyboard, listening, and recording skills, practice these areas beforehand. Familiarise yourself with common scenarios you might encounter in a control room setting.
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Show Your Communication Skills
As a Fire Control Operator, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. Practice answering questions out loud to ensure you convey your ideas effectively.
✨Highlight Your Ability to Work Under Pressure
This role requires working in a fast-paced environment. Be prepared to discuss past experiences where you've successfully managed stressful situations. Use specific examples to illustrate your problem-solving skills and resilience.
✨Demonstrate Teamwork and Initiative
The Fire Control team relies on collaboration. Share examples of how you've worked well in a team setting, but also highlight instances where you've taken the initiative. This shows that you can balance teamwork with independent decision-making.
✨Prepare for Practical Assessments
Since the selection process includes keyboard and listening tests, practice these skills beforehand. Familiarise yourself with common emergency scenarios and how you would respond, as this will help you feel more confident during the practical assessments.