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- Tasks: Answer emergency calls and mobilise resources to support fire incidents.
- Company: Join the Hampshire & Isle of Wight Fire and Rescue Service, a vital community service.
- Benefits: Enjoy competitive salary, annual leave, training opportunities, and gym access.
- Other info: Work in a supportive team with excellent career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Must be 18+, have 5 GCSEs including Maths and English, and strong communication skills.
The predicted salary is between 28865 - 36937 £ per year.
Hours per week: Rotating shift pattern averaging 42 hours per week consisting of 2 days, 2 nights and 4 days off.
Contract Type: Permanent
The Role: Are you a confident communicator? Are you able to stay calm in stressful situations? Would you like to work in an Emergency Service Control Room at the heart of a busy, modern Fire and Rescue Service? If so, we’d like to hear from you!
Hampshire and Isle of Wight Fire & Rescue Service (HIWFRS) operates within the NFSP (Networked Fire Services Partnership) to enable the effective and efficient delivery of many services to the communities of Hampshire and Isle of Wight. Our Service is one of the busiest Fire and Rescue services in the UK, serving a population of nearly 2 million people. We employ around 1,700 people, 85% of these are Firefighters, the remaining 15% is made up by support staff.
We are recruiting to our talent pool for permanent Control Room Operators based in our modern and recently refurbished Control Room at Fire Service Headquarters. Fire Control is the central Command and Control Room for emergency fire calls for the whole of Hampshire and Isle of Wight. We work in partnership with the Fire Controls in Dorset & Wiltshire, Devon & Somerset and Kent Fire and Rescue Services. Control is crewed 24 hours per day, 365 days of the year, achieved by four watches on a rotating shift pattern averaging 42 hours per week. This consists of two day shifts (9.5 hours), followed by two night shifts (14.5hrs), followed by four days off. You must be able to work a regular pattern of days, nights, weekends, and bank holidays.
As a Control Room Operator, you will be answering emergency ‘999’ calls from the public and you will sometimes need to deal with stressful situations, so responding positively to pressure is essential. A confident telephone manner and excellent communication skills are also key, as is the ability to think and communicate quickly and clearly. Good computer and typing skills are required, ideally with Control Room experience although this is not essential. You will need to promptly mobilise appropriate emergency resources to resolve any situation quickly, and arrange for ongoing support at operational incidents to minimise loss of life and damage to property. The ability to work as part of a team in a pressurised environment is essential. Full training and a uniform will be provided. Candidates who pass the application process will be required to attend for practical testing and interview.
- Must be aged 18+
- Must have 5 x GCSE’s A*-C (9-4) to include Maths and English (or equivalent)
- Must have Right to Work in the UK
- Must be able to work shifts including Nights, Weekends and Bank Holidays
HIWFRS benefits include:
- 32 shifts annual leave rising to 35 after 5 years service, plus bank holidays when not rostered to work
- Work within a friendly and supportive team
- Training and development opportunities available, with role progression options
- Access to internal network groups
- Free onsite parking
- Free access to on-site gym
- Emergency Services retail and leisure discounts, including Blue Light Card
Salary: £28,865 per annum for development period (~ 24 months), then £36,937 per annum on attaining competency in role.
Control Room Operator – Hampshire & Isle Of Wight Fire and Rescue Service in Eastleigh employer: National Fire Chiefs Council Limited.
Contact Detail:
National Fire Chiefs Council Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator – Hampshire & Isle Of Wight Fire and Rescue Service in Eastleigh
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Control Room Operator does, especially the skills needed like communication and staying calm under pressure. This will help you shine in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be answering emergency calls, it’s crucial to sound confident and clear. Try role-playing scenarios with friends or family to get comfortable with handling stressful situations.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or through community events to chat with folks already working at HIWFRS. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Control Room Operator – Hampshire & Isle Of Wight Fire and Rescue Service in Eastleigh
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant skills and experiences. We’re looking for confident communicators who can handle pressure, so give us examples that showcase these abilities!
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and avoid jargon to ensure we understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to navigate!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Control Room Operator does. Familiarise yourself with the responsibilities, especially handling emergency calls and mobilising resources. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's crucial to demonstrate your ability to remain calm in stressful situations. Think of examples from your past where you've successfully managed pressure. Practising some situational responses can also help you articulate your thoughts clearly during the interview.
✨Show Off Your Communication Skills
As a Control Room Operator, excellent communication is key. During the interview, focus on speaking clearly and confidently. You might even want to practice answering common interview questions with a friend or family member to refine your delivery and ensure you come across as a strong communicator.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the training process, team dynamics, or how they handle particularly challenging calls. It’s a great way to engage with the interviewers and leave a lasting impression.