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- Tasks: Take 999 calls and mobilise Firefighters to respond to emergencies in London.
- Company: Join the London Fire Brigade, the UK's busiest Fire and Rescue Service.
- Benefits: Enjoy a competitive salary, free gym access, and career progression opportunities.
- Other info: Work on a flexible shift pattern with a supportive training environment.
- Why this job: Be part of a dynamic team making a real impact in London's safety and community.
- Qualifications: Must be a competent Firefighter Control or above in a UK local government Fire and Rescue Service.
The predicted salary is between 33400 - 40000 £ per year.
Control Officer (Transferee) – London Fire Brigade
This opportunity is only open to competent Firefighter Control or above currently serving in a UK local government Fire and Rescue Service, candidates should ensure they evidence this on their application form. If you are interested in this role but you are not a competent Firefighter Control, keep an eye on our current vacancies, we will be taking applications for new Control Officers soon.
The London Fire Brigade is the busiest Fire and Rescue Service in the UK, taking over 200,000 999 calls a year.
Servicing the nation’s Capital is a task like no other, aside from the many major events that our Control room supports, such as Pride in London, Notting Hill Carnival and the State Opening of Parliament, we respond to calls for help from two major airports, 272 Underground stations, 334 train Stations, 84 hospitals and 8.9 million Londoners. The variety of incidents that we attend is unmatched elsewhere.
We are looking for competent Control room operators to join our team. Working on one of six watches you will take 999 calls and mobilise Firefighters from 102 Fire Stations and our River Station. Once we have arrived on scene, you will work with Officers and partner agencies to safely resolve an incident. During less busy periods you may be undertaking watch-based training or supporting Firefighters in a Fire Survival Guidance exercise.
Our newly renovated, purpose-built Control room is based in Merton, South West London. We offer a generous starting salary as well as many benefits, including a free on-site gym, cooking and rest facilities. For those looking to progress their careers in the future, we offer the chance to train as a National Control Liaison Officer or Command Support Officer alternatively you may choose to work with our Training Team or Business Support Team.
Our team works across six watches, following a three on – three off shift pattern, a 12 hour day shift (08:00-20:00), an eight hour mid shift (08:00-16:00 or 14:00-22:00) and a 12 hour night shift (20:00-08:00), followed by three days off.
We are looking for candidates who can demonstrate our values, Service, Integrity, Teamwork, Equity, Courage and Learning. Giving the best service to Londoners means that we have to be dynamic in our approach, candidates should be open to change and continuous professional development.
Successful candidates will need to attend a five-week training course held Monday to Friday and will be subject to a nine-month probationary period.
Salary: starting salary £40,440.55 with annual salary progression increase up to £47,358.43 *exclusive of national pay awards
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Control Officer (Transferee) – London Fire Brigade employer: National Fire Chiefs Council Limited.
Contact Detail:
National Fire Chiefs Council Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Officer (Transferee) – London Fire Brigade
✨Tip Number 1
Make sure you have a solid understanding of the London Fire Brigade's values: Service, Integrity, Teamwork, Equity, Courage, and Learning. During any interviews or discussions, be ready to provide examples of how you've demonstrated these values in your previous roles.
✨Tip Number 2
Familiarise yourself with the specific challenges and responsibilities of a Control Officer. Research recent incidents handled by the London Fire Brigade and think about how you would approach similar situations, as this will show your proactive attitude and readiness for the role.
✨Tip Number 3
Network with current or former employees of the London Fire Brigade. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in joining their team.
✨Tip Number 4
Prepare for the training course by brushing up on your emergency response skills and knowledge of fire safety protocols. Showing that you're already thinking about how to excel in the training will set you apart from other candidates.
We think you need these skills to ace Control Officer (Transferee) – London Fire Brigade
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to clearly outline your experience as a competent Firefighter Control or above. Use specific examples from your current role in a UK local government Fire and Rescue Service to demonstrate your skills and competencies.
Showcase Your Values: The London Fire Brigade values Service, Integrity, Teamwork, Equity, Courage, and Learning. Incorporate these values into your application by providing examples of how you embody them in your work and interactions.
Detail Your Training and Development: Mention any relevant training courses or professional development you've undertaken. This could include any additional qualifications or training that would be beneficial for the Control Officer role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Showcase Your Experience
Make sure to highlight your experience as a competent Firefighter Control or above. Be prepared to discuss specific situations where you successfully managed calls or incidents, demonstrating your ability to handle the pressures of the role.
✨Understand the Role
Familiarise yourself with the responsibilities of a Control Officer at the London Fire Brigade. Research the types of incidents they respond to and the unique challenges faced in such a busy environment. This will show your genuine interest in the position.
✨Emphasise Teamwork and Values
The London Fire Brigade values Service, Integrity, Teamwork, Equity, Courage, and Learning. Prepare examples from your past experiences that illustrate how you embody these values, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to hypothetical situations you might face as a Control Officer, focusing on your decision-making process and how you would mobilise resources effectively.