At a Glance
- Tasks: Support vulnerable community members through referrals and Home Fire Safety Visits.
- Company: Avon Fire and Rescue Service, dedicated to community safety.
- Benefits: Gain valuable experience while making a real difference in people's lives.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Join a team that empowers and protects your community.
- Qualifications: Experience with vulnerable communities and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Summary of role
You will be responsible for managing, co‑ordinating, and making community referrals to external agencies to support vulnerable members of the community within their home, and providing additional support, sign‑posting and guidance as necessary. You will also carry out high priority Home Fire Safety Visits (HFSVs) as and when necessary.
Some of the things you’ll be doing:
- Create, manage and maintain an Onward Referral Directory to enable opportunities for on‑going support to vulnerable communities.
- Maintain, and identify new, relevant pathways to enable clear referrals to be made, liaising with those agencies on a regular basis.
- Conduct and monitor onward referrals to relevant external agencies.
- Reactively conduct Home Fire Safety Visits (usually high priority and at short notice) to vulnerable members of our community.
- Develop an understanding of the diverse needs of vulnerable communities.
- Work in partnership with the Safeguarding Triage Team and the Community Partnership Advisor to ensure that the best support is provided to the community.
- Accurately prepare reports including statistics, as and when necessary, including evaluating the external partner referral mechanisms.
- Recognise and make appropriate referrals to raise Safeguarding concerns when necessary.
- Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.
What we will need from you:
- A sound knowledge and understanding of the variety of issues that may affect vulnerable people.
- Willingness and ability to learn home fire safety requirements and related issues rapidly on appointment.
- Experience of working with vulnerable communities.
- Experience of establishing and maintaining effective external relationships with individuals and organisations, whilst projecting an appropriate corporate image.
- Experience of effectively communicating with members of the public, especially those from vulnerable groups.
- Experience of collating and producing statistics and reports.
- Experience of identifying and reporting Safeguarding concerns.
- Able to demonstrate empathy and commitment to support vulnerable people.
- Excellent time management skills, with the ability to organise and prioritise to meet Service objectives, use initiative and work with minimal day to day supervision.
- Proven computer literacy skills including accurate recording of information using MS Word, Excel and Outlook.
- A current driving licence and ability to use AF&RS branded vehicles (manual transmission and/or electric).
- An understanding of what Avon Fire and Rescue does and how we support vulnerable communities.
Community Referral Advisor – Avon Fire and Rescue Service employer: National Fire Chiefs Council Limited.
Avon Fire and Rescue Service is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on employee development, we offer comprehensive training and support for our Community Referral Advisors, fostering a collaborative work culture that values empathy and commitment to helping vulnerable individuals. Located in a vibrant area, our team enjoys a supportive environment that encourages innovation and partnership with external agencies, ensuring that every employee can contribute to the safety and well-being of our diverse communities.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Referral Advisor – Avon Fire and Rescue Service
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to community services. Attend local events or workshops where you can meet potential colleagues and learn more about the role.
✨Tip Number 2
Prepare for interviews by researching Avon Fire and Rescue Service. Understand their mission and values, and think about how your experience with vulnerable communities aligns with their goals.
✨Tip Number 3
Practice your communication skills! Since you'll be working with diverse groups, being able to convey your thoughts clearly and empathetically is key. Role-play common interview questions with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Avon Fire and Rescue Service.
We think you need these skills to ace Community Referral Advisor – Avon Fire and Rescue Service
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with vulnerable communities. We want to see how your skills align with the role of Community Referral Advisor, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills:Since you'll be working closely with various agencies and the public, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share a brief story that illustrates your ability to connect with others.
Highlight Your Organisational Skills:Time management is key for this role! In your application, mention any experiences where you successfully organised tasks or managed multiple priorities. We love to see how you can juggle responsibilities while keeping everything on track.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it shows you're keen to join our team at Avon Fire and Rescue Service. Don’t miss out on this opportunity!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know Your Community
Familiarise yourself with the specific needs and challenges faced by vulnerable communities. Research local issues, relevant agencies, and how Avon Fire and Rescue Service supports these groups. This will show your genuine interest and understanding during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with vulnerable individuals or groups in the past. Highlight your ability to listen, empathise, and provide clear guidance. This is crucial for a role that involves making referrals and providing support.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as conducting a Home Fire Safety Visit on short notice. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and adaptability.
✨Demonstrate Your Organisational Skills
Discuss your time management strategies and how you prioritise tasks, especially when dealing with multiple referrals or urgent visits. Providing concrete examples of how you've successfully managed your workload in previous roles will help illustrate your capabilities.
