At a Glance
- Tasks: Support a diverse range of people with HR services and customer queries.
- Company: Join the West Sussex Fire and Rescue Service team.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping employees and enhancing their experience.
- Qualifications: 4 GCSEs including Maths and English; customer service experience required.
The predicted salary is between 26403 - 26824 € per year.
Do you enjoy working with people and delivering excellent customer service? Are you confident communicating clearly and professionally, both in writing and face to face, providing helpful advice and guidance to a wide range of customers? West Sussex Fire & Rescue Service is seeking a People Support Officer to deliver a flexible, high quality administrative and transactional HR service, that supports our workforce throughout the employee lifecycle.
Salary: £26,403 to £26,824 per annum
Contract Type: Permanent
Working Pattern: Full-time (37 hours per week) Monday to Friday
Location: Chichester Fire Station, Northgate, Chichester, PO19 BD
Interview Date: week commencing Monday 08 June 2026
Please note: this role requires an on-site presence Monday to Friday, 08:30–17:00.
About the Job
No two days in our People Support Team are the same. You will deliver a consistently professional and customer‑centred service, supporting a wide range of customers and prioritising your workload to meet operational needs. You will play a key role in supporting employees, managers, and senior leaders across a variety of people-related activities, including recruitment, workforce administration, sickness absence monitoring, and visitor support. The role sits at the heart of the organisation and requires excellent organisation, attention to detail, and a passion for delivering a positive customer experience.
Your key responsibilities will include:
- Respond to queries from managers and employees in a helpful, professional, and timely manner.
- Provide clear, consistent information and guidance in line with team processes and policies.
- Build and maintain positive working relationships with a wide and diverse range of people, including senior managers, colleagues, candidates, visitors, and members of the public.
- Maintain accurate and up-to-date employee records.
- Monitor and report on sickness absence.
- Arrange occupational health appointments.
- Support recruitment activities and events.
- Provide support to senior leaders for note taking.
- Act as the main point of contact for visitors to the site.
Required Qualifications and Skills
- 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification.
- Experience of using Microsoft Outlook, Word, Excel and PowerPoint to produce correspondence, reports, present information and data.
- Experience working in a customer orientated environment.
- Communicate clearly and confidently, both in writing and verbally, providing helpful advice and guidance to colleagues, visitors, external partners, and candidates.
People Support Officer – West Sussex Fire and Rescue Service in Chichester employer: National Fire Chiefs Council Limited.
West Sussex Fire & Rescue Service is an exceptional employer that prioritises a supportive and collaborative work environment, where every team member plays a vital role in delivering high-quality HR services. Located at Chichester Fire Station, employees benefit from a strong commitment to professional development, a diverse workplace culture, and the opportunity to make a meaningful impact within the community. With a focus on employee well-being and a customer-centric approach, this role offers a rewarding career path for those passionate about supporting others.
Contact Detail:
National Fire Chiefs Council Limited. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land People Support Officer – West Sussex Fire and Rescue Service in Chichester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on West Sussex Fire and Rescue Service. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and HR tasks. Think about your past experiences and how they relate to the role of a People Support Officer. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight your ability to communicate clearly and professionally. Share examples of how you've successfully supported colleagues or customers in the past. Remember, this role is all about building relationships!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the People Support Officer position.
We think you need these skills to ace People Support Officer – West Sussex Fire and Rescue Service in Chichester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Support Officer role. Highlight your experience in customer service and HR-related tasks, as this will show us that you understand what we're looking for.
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your writing skills. Keep it professional but friendly, and make sure to proofread for any typos or errors before hitting send!
Highlight Relevant Experience:Don’t forget to mention any previous roles where you’ve supported people or managed administrative tasks. We want to see how your background aligns with the responsibilities of the People Support Officer position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know Your Stuff
Make sure you understand the role of a People Support Officer and the specific responsibilities it entails. Familiarise yourself with HR processes, customer service principles, and the key tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires clear and professional communication, practice articulating your thoughts. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on being concise and friendly, as you'll need to convey helpful advice to a diverse range of people.
✨Showcase Your Customer Service Experience
Prepare examples from your past experiences where you've delivered excellent customer service. Highlight situations where you resolved issues or provided guidance effectively. This will demonstrate your ability to handle queries professionally, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company culture aligns with your values.
