Administrator Registry & Reception – West Midlands Fire Service

Administrator Registry & Reception – West Midlands Fire Service

We are currently seeking an Administrator to join our Reception and Registry team. In this role, you will be responsible for a diverse range of administrative duties, including greeting visitors, producing documents, monitoring and maintaining inventory levels of consumables, sorting and distributing mail and packages, and light manual handling.

You should possess a positive outlook, excellent interpersonal skills, and the ability to articulate clearly and confidently. A flexible approach is required.

The position is based at our Headquarters in Birmingham. Due to the nature of the role, on-site presence is required; however, occasional agile working may be accommodated based on business needs.

Responsibilities

1. Perform reception duties effectively to provide a welcoming and professional service to both visitors and colleagues.
2. Monitor mailboxes and room calendars, and answer telephone calls promptly to manage customer expectations and meet defined time and quality standards.
3. Regularly use office equipment to efficiently create professional documents that meet business requirements promptly.
4. Monitor and maintain stock levels of consumables and sort and distribute incoming and outgoing mail to ensure the smooth operation of the organisation.

Experience and Skills

• Ability to communicate effectively, both verbally and in writing, with various audiences, including external and internal customers.
• Excellent customer service skills, adept at managing expectations and responding to queries efficiently.
• High attention to detail, ensuring accuracy in responses to enquiries and task completion.
• Ability to plan and meet deadlines, prioritising workload accordingly and working flexibly to meet organisational needs.
• Understanding of data protection requirements, with the ability to handle confidential and sensitive information appropriately.
• Proficient in using Microsoft applications, particularly O365.

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