At a Glance
- Tasks: Provide top-notch admin support and manage customer queries daily.
- Company: Join West Midlands Fire Service, the second largest fire service in England.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Other info: Fixed term contract with potential for extension; based in Birmingham.
- Why this job: Be part of a mission to make communities safer and stronger.
- Qualifications: GCSE English Grade 4 or equivalent; strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Administrator
Administrative 2B (12 months Fixed Term Contract with the option to extend dependent on business requirements)
Publish date: 26 August 2025
Interview dates: 25 and 26 September 2025
Overview
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902 km2 and a population of over 2.9 million people.
Our vision is ‘Making the West Midlands safer, stronger and healthier’.
This vision and the strategic goals outlined in ‘Our Strategy’ drive the people, professionalism, and pride with which we serve our communities.
We are currently seeking an Administrator to join our Administration team. In this role, you will deliver exceptional and professional administrative support to the organization. You will work collaboratively with peers, reporting to a Team Leader responsible for the day-to-day operational management of the team. You will undertake a variety of administrative tasks in line with established procedures, delivering outstanding customer service, along with expert advice and guidance.
You will have excellent written and verbal communication skills, enabling you to liaise with internal and external customers, explain processes, and provide information as required. You should have experience in planning and organizing meetings, taking notes, and producing concise, grammatically accurate minutes.
Computer literate, you will have experience using various software packages, including Microsoft Office 365 and Microsoft Teams, and be able to leverage available technology for enhanced productivity.
Educated to GCSE English Grade 4 or equivalent as a minimum, you should have excellent interpersonal skills and be able to articulate clearly and confidently.
You should possess a positive attitude, flexible mindset, and a willingness to adapt as needed.
The position is based at our Headquarters in Birmingham. Most of your time will be spent on-site, with occasional travel across the West Midlands for meetings and training. The option to work from home is available depending on business needs.
Responsibilities
- Respond to queries and service requests from both external and internal customers, adhering to organizational policies and procedures to provide effective administrative support.
- Monitor mailboxes and Microsoft Teams channels/chats, and answer telephone calls promptly to manage customer expectations and meet defined time and quality standards.
- Provide administrative support for meetings, including preparation, attendance, and post-meeting activities, to ensure smooth operation.
- Collate, analyze, interpret, and produce clear, accurate information using various organizational databases and systems (including Microsoft O365).
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#J-18808-LjbffrAdministrator (Fixed Term) – West Midlands Fire Service employer: National Fire Chiefs Council Limited.
West Midlands Fire Service is an exceptional employer dedicated to making the community safer, stronger, and healthier. With a strong emphasis on professional development and a collaborative work culture, employees benefit from a supportive environment that values their contributions. Located in Birmingham, the role offers flexibility with the option to work from home, alongside opportunities for growth within one of the largest fire and rescue services in England.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Fixed Term) – West Midlands Fire Service
✨Tip Number 1
Familiarise yourself with the West Midlands Fire Service's mission and values. Understanding their vision of 'Making the West Midlands safer, stronger and healthier' will help you align your responses during the interview and demonstrate your commitment to their goals.
✨Tip Number 2
Brush up on your Microsoft Office 365 skills, especially in applications like Word and Teams. Being able to showcase your proficiency in these tools during the interview can set you apart, as they are essential for the role.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. The ability to articulate your experiences in managing queries and service requests will highlight your suitability for the administrative support required.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or discussions with friends. Since excellent verbal communication is crucial for this role, being confident in explaining processes and providing information will be key during your interview.
We think you need these skills to ace Administrator (Fixed Term) – West Midlands Fire Service
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Administrator position at West Midlands Fire Service. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant administrative experience, particularly in customer service and communication. Use bullet points for clarity and include specific examples of your achievements in previous roles.
Write a Compelling Cover Letter:Your cover letter should express your enthusiasm for the role and the organisation. Highlight your interpersonal skills and adaptability, and explain how you can contribute to making the West Midlands safer, stronger, and healthier.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Clear and concise communication is crucial for this role, so ensure your application reflects that standard.
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Understand the Organisation's Vision
Familiarise yourself with West Midlands Fire Service's vision of 'Making the West Midlands safer, stronger and healthier'. Be prepared to discuss how your skills and experiences align with this vision during the interview.
✨Showcase Your Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with both internal and external customers in previous roles.
✨Demonstrate Your Administrative Experience
Be ready to discuss your experience with administrative tasks, such as planning meetings and taking minutes. Highlight specific software tools you’ve used, especially Microsoft Office 365 and Teams, to show your technical proficiency.
✨Exhibit a Positive Attitude
The job description emphasises a positive attitude and flexibility. Prepare to share instances where you've adapted to changing circumstances or maintained a positive outlook in challenging situations.
