At a Glance
- Tasks: Provide top-notch admin support and manage customer queries daily.
- Company: Join West Midlands Fire Service, the second largest fire service in England.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Other info: Fixed term contract with potential for extension; based in Birmingham.
- Why this job: Be part of a mission to make communities safer and stronger.
- Qualifications: GCSE English Grade 4 or equivalent; strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Administrator
Administrative 2B (12 months Fixed Term Contract with the option to extend dependent on business requirements)
Publish date: 26 August 2025
Interview dates: 25 and 26 September 2025
Overview
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902 km2 and a population of over 2.9 million people.
Our vision is ‘Making the West Midlands safer, stronger and healthier’.
This vision and the strategic goals outlined in ‘Our Strategy’ drive the people, professionalism, and pride with which we serve our communities.
We are currently seeking an Administrator to join our Administration team. In this role, you will deliver exceptional and professional administrative support to the organization. You will work collaboratively with peers, reporting to a Team Leader responsible for the day-to-day operational management of the team. You will undertake a variety of administrative tasks in line with established procedures, delivering outstanding customer service, along with expert advice and guidance.
You will have excellent written and verbal communication skills, enabling you to liaise with internal and external customers, explain processes, and provide information as required. You should have experience in planning and organizing meetings, taking notes, and producing concise, grammatically accurate minutes.
Computer literate, you will have experience using various software packages, including Microsoft Office 365 and Microsoft Teams, and be able to leverage available technology for enhanced productivity.
Educated to GCSE English Grade 4 or equivalent as a minimum, you should have excellent interpersonal skills and be able to articulate clearly and confidently.
You should possess a positive attitude, flexible mindset, and a willingness to adapt as needed.
The position is based at our Headquarters in Birmingham. Most of your time will be spent on-site, with occasional travel across the West Midlands for meetings and training. The option to work from home is available depending on business needs.
Responsibilities
- Respond to queries and service requests from both external and internal customers, adhering to organizational policies and procedures to provide effective administrative support.
- Monitor mailboxes and Microsoft Teams channels/chats, and answer telephone calls promptly to manage customer expectations and meet defined time and quality standards.
- Provide administrative support for meetings, including preparation, attendance, and post-meeting activities, to ensure smooth operation.
- Collate, analyze, interpret, and produce clear, accurate information using various organizational databases and systems (including Microsoft O365).
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#J-18808-LjbffrAdministrator (Fixed Term) – West Midlands Fire Service employer: National Fire Chiefs Council Limited.
West Midlands Fire Service is an exceptional employer dedicated to making the community safer, stronger, and healthier. With a strong emphasis on professional development and a collaborative work culture, employees benefit from a supportive environment that values their contributions. Located in Birmingham, the role offers flexibility with the option to work from home, alongside opportunities for growth within one of the largest fire and rescue services in England.
Contact Details:
National Fire Chiefs Council Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Fixed Term) – West Midlands Fire Service
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
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Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
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We think you need these skills to ace Administrator (Fixed Term) – West Midlands Fire Service
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at National Fire Chiefs Council Limited. will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join National Fire Chiefs Council Limited. specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at National Fire Chiefs Council Limited.
✨Know Your Emergency Protocols
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Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
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Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
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