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- Tasks: Provide friendly support to passengers and staff in a busy transport hub.
- Company: Join National Express, a leader in transport with a commitment to inclusivity.
- Benefits: Enjoy free coach travel, a comfy uniform, and access to health support.
- Why this job: Make a real difference in people's journeys while developing your skills.
- Qualifications: Confident communication skills and a friendly attitude are essential.
- Other info: Flexible shifts with opportunities for progression in a dynamic environment.
The predicted salary is between 11 - 16 £ per hour.
We’re excited to offer a fantastic opportunity to become a Casual Customer Service Advisor at Southampton Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: Southampton Coach Station
Shifts: Although Casual, the earliest you would be expected to start is 07:50 and the latest finish would be 16:30.
Interview Date: 20th February 2026
As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it’s selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.
Responsibilities:
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
Qualifications:
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness – this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
Benefits:
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed Employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Customer Service Advisor (Casual) in Southampton employer: National Express
Contact Detail:
National Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Casual) in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on National Express. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence. The more prepared you are, the better you'll perform during the interview.
✨Tip Number 3
Show off your personality! As a Customer Service Advisor, a friendly attitude is key. Be yourself during the interview and let your enthusiasm shine through. Remember, they want to see how you interact with others, so don’t hold back!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the National Express site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Customer Service Advisor (Casual) in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping people and working in a busy environment.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Southampton Coach Station.
How to prepare for a job interview at National Express
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor entails. Familiarise yourself with the responsibilities listed in the job description, like providing information and supporting team members. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've delivered outstanding customer service in the past. Think of specific situations where you went above and beyond to assist someone, as this will highlight your friendly, can-do attitude.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing busy periods. Practising your responses will help you feel more confident and articulate during the interview, making it easier to showcase your skills.
✨Dress the Part and Be Punctual
Even though it's a casual position, dressing smartly shows that you take the opportunity seriously. Also, plan to arrive early to the interview; this demonstrates your reliability and respect for the interviewer's time, setting a positive tone from the start.
