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- Tasks: Lead and motivate a diverse operations team in a fast-paced environment.
- Company: Join National Express, a leader in transport with a focus on teamwork.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Flexible shifts and opportunities for professional development.
- Why this job: Be at the heart of operations, ensuring customers reach their destinations on time.
- Qualifications: Proven leadership experience and basic IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a natural leader who thrives in a fast paced environment? National Express is looking for an Assistant Operations Manager to lead, motivate, and engage our incredible operations team. This isn't just a desk job. You will be at the heart of the action, driving depot performance and ensuring our customers get where they need to be, on time, every time. If you have a passion for people and a 'can do' attitude, we want you on our team. This role will be based at Perry Barr, offering you the chance to make an impact across our network.
What you will do
- Lead with Impact: Manage and motivate a diverse team, including Supervisors, Drivers, and support staff, focusing on their wellbeing and professional growth.
- Drive Performance: Strive for top tier punctuality while reducing cancelled services and lost miles.
- Build a Coaching Culture: Manage team attendance and standards by deploying a supportive coaching approach.
- Master the Data: Use key systems like Tableau and DriveCam to make smart, data driven decisions that improve safety and service.
- Collaborate across Teams: Work closely with Engineering and Commercial colleagues to ensure we have the right vehicles ready for every journey.
- Safety First: Ensure total compliance with health and safety regulations, investigating incidents and keeping our people and customers safe.
What you will bring
- Leadership Experience: A proven track record of managing and motivating high performing teams.
- Technical Savvy: Basic IT skills and the ability to interpret data to solve problems.
- Communication Skills: The ability to deliver clear direction and handle difficult messages with confidence and integrity.
- Flexibility: A willingness to work shifts and attend out of hours meetings to support our 24/7 operation.
- Industry Knowledge (Bonus): Experience in a unionised environment.
Assistant Operations Manager employer: National Express
Contact Detail:
National Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on National Express. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and performance management. Think about specific examples from your past experiences where you've successfully motivated a team or improved performance. We want you to shine!
✨Tip Number 3
Show off your data skills! Since the role involves using systems like Tableau and DriveCam, be ready to discuss how you've used data in previous roles to make decisions. If you can demonstrate your technical savvy, it’ll definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you gauge if the company is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and what impact you've made. Use specific examples to showcase your ability to lead with impact!
Be Data Savvy: Since this role involves making data-driven decisions, don’t shy away from mentioning your technical skills. If you’ve used systems like Tableau or similar tools, let us know! We love seeing candidates who can master the data.
Communicate Clearly: Your written application should reflect your communication skills. Be clear and concise, and don’t forget to convey your passion for people and operations. This is your chance to show us that 'can do' attitude!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Let’s get started on this journey together!
How to prepare for a job interview at National Express
✨Show Your Leadership Skills
Be ready to share specific examples of how you've successfully led and motivated teams in the past. Think about challenges you've faced and how you overcame them, as this will demonstrate your ability to manage a diverse team effectively.
✨Know Your Data
Familiarise yourself with key systems like Tableau and DriveCam before the interview. Be prepared to discuss how you've used data to make decisions in previous roles, as this will show that you're technically savvy and can drive performance based on insights.
✨Communicate Clearly
Practice delivering clear and concise messages. You might be asked to handle difficult scenarios, so think about how you would communicate tough news while maintaining integrity. This will highlight your strong communication skills.
✨Emphasise Safety and Compliance
Understand the importance of health and safety regulations in the operations sector. Be ready to discuss how you've ensured compliance in past roles and how you would approach safety in this new position, showing that you prioritise the wellbeing of both staff and customers.