Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure smooth operations and excellent customer service at our Bristol Coach Station.
- Company: Join National Express, a leader in coach travel with a commitment to safety and service.
- Benefits: Enjoy free coach travel, a company pension, and exclusive discounts from top retailers.
- Why this job: Make a real impact on customer experience while developing your leadership skills.
- Qualifications: Strong people management skills and a passion for delivering great service.
- Other info: Endless opportunities for career progression in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
National Express are recruiting for a new Coach Station Manager based at our Bristol Coach Station.
Locations: Cluster Site Managing both:
Schedule: Any 5 days out of 7 Including every other weekend
Shifts: Between 07:45 to 17:45
Interview Date: Friday 6th January
Working collaboratively with colleagues throughout the business, you will champion both the voice of the customer, staff and drivers, identifying common issues and concerns to help the business to enhance service delivery. You will also play a key role in employee and stakeholder relations working with First Group and Flixbus, along with site safety management.
You will have strong and proven people manager skills to guide the delivery of excellent customer service on site to maintain a consistent level of high performance and an excellent standard of customer service at all times.
Responsibilities- Full budgetary responsibility, including purchase ordering, payroll management and ensuring all services are provided and within budget
- Champion safety by conducting annual and ad-hoc risk assessments for site working processes, highlighting any areas of concern to maintain a safe environment
- Ensure the smooth operation of the site activities and encourage a positive work culture through constant communication, communicating information to both customers and staff.
- Lead briefing and training sessions while contributing to company focus groups and initiatives.
- Complete performance management of the team to ensure that areas of concern are proactively managed and addressed, while recognising and acknowledging role model performance, using the company appraisal process.
- Be responsible for managing all performance and disciplinary related matters.
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
Station Manager in West Bromwich employer: National Express Ltd
Contact Detail:
National Express Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at National Express on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Station Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to people management and customer service. We should be ready to share specific examples of how we've handled challenges in these areas, as they'll want to see our leadership skills in action.
✨Tip Number 3
Showcase our passion for safety and service! During the interview, we can highlight any relevant experience with risk assessments or team training. This will demonstrate that we understand the importance of maintaining a safe and efficient environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly, showing that we’re the right fit for the role.
We think you need these skills to ace Station Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Station Manager role. Highlight your people management skills and any experience you have in customer service or safety management. We want to see how you can champion the voice of the customer and enhance service delivery!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with budget management and team performance, and don’t forget to show your enthusiasm for working collaboratively with colleagues and stakeholders.
Showcase Your Achievements: When filling out your application, be sure to showcase your achievements. Whether it's leading a successful team or improving service delivery, we love to see concrete examples of how you've made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at National Express Ltd
✨Know Your Stuff
Before the interview, make sure you understand National Express's values and how they relate to the role of a Coach Station Manager. Familiarise yourself with their services, especially around customer service and safety management, as these are key aspects of the job.
✨Showcase Your People Skills
As a Station Manager, you'll be leading a team and managing relationships with various stakeholders. Prepare examples from your past experiences that demonstrate your strong people management skills and how you've successfully handled performance issues or improved team dynamics.
✨Safety First
Since safety is a major part of the role, be ready to discuss your experience with risk assessments and maintaining a safe working environment. Think of specific instances where you identified safety concerns and how you addressed them effectively.
✨Engage and Communicate
Communication is crucial in this role. During the interview, practice clear and confident communication. Be prepared to discuss how you would keep both customers and staff informed, and how you would foster a positive work culture through effective communication strategies.
