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- Tasks: Lead a team to ensure smooth operations and excellent customer service at our Bristol Coach Station.
- Company: Join National Express, a leader in coach travel with a commitment to safety and service.
- Benefits: Enjoy free coach travel, a company pension, and exclusive discounts from top retailers.
- Why this job: Make a real impact by enhancing service delivery and championing customer and employee voices.
- Qualifications: Proven people management skills and a passion for delivering high-quality customer service.
- Other info: Great opportunities for career progression in a supportive and dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
National Express are recruiting for a new Coach Station Manager based at our Bristol Coach Station.
Locations: Cluster Site Managing both:
Schedule: Any 5 days out of 7, including every other weekend
Shifts: Between 07:45 to 17:45
Interview Date: Friday 6th January
Working collaboratively with colleagues throughout the business, you will champion both the voice of the customer, staff and drivers, identifying common issues and concerns to help the business to enhance service delivery. You will also play a key role in employee and stakeholder relations working with First Group and Flixbus, along with site safety management.
You will have strong and proven people manager skills to guide the delivery of excellent customer service on site to maintain a consistent level of high performance and an excellent standard of customer service at all times.
Responsibilities- Full budgetary responsibility, including purchase ordering, payroll management and ensuring all services are provided and within budget.
- Champion safety by conducting annual and ad-hoc risk assessments for site working processes, highlighting any areas of concern to maintain a safe environment.
- Ensure the smooth operation of the site activities and encourage a positive work culture through constant communication, communicating information to both customers and staff.
- Lead briefing and training sessions while contributing to company focus groups and initiatives.
- Complete performance management of the team to ensure that areas of concern are proactively managed and addressed, while recognising and acknowledging role model performance, using the company appraisal process.
- Be responsible for managing all performance and disciplinary related matters.
- Free Coach travel for yourself on the National Express network.
- Complimentary coach travel for a Nominated Person on the National Express network.
- A company pension.
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing.
- Private online GP service.
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers.
- Endless opportunities for progression within the business.
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
Station Manager employer: National Express Ltd
Contact Detail:
National Express Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at National Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to people management and customer service. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams and improved service delivery in previous roles. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the National Express team.
We think you need these skills to ace Station Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Station Manager role. Highlight your people management skills and any experience you have in customer service or budget management. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your values align with ours at National Express. Don’t forget to mention your passion for enhancing service delivery and championing safety.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to manage teams and improve service quality. Numbers and results speak volumes, so don’t be shy about sharing them with us!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at National Express Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Coach Station Manager. Familiarise yourself with National Express's values and how they align with your own experience in people management and customer service.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you've faced in previous roles. Think of examples where you've successfully managed a team, handled customer complaints, or improved safety protocols. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
As a Station Manager, you'll need to demonstrate strong leadership abilities. Be ready to discuss how you've motivated teams, conducted training sessions, and managed performance issues in the past. Highlight any initiatives you've led that improved service delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company culture, how success is measured for the role, or what challenges the station currently faces. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
