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- Tasks: Deliver outstanding customer service and support passengers at Southampton Coach Station.
- Company: Leading transport company with a focus on customer satisfaction.
- Benefits: Enjoy free coach travel and great opportunities for career growth.
- Why this job: Join a friendly team and make a difference in passengers' journeys.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Dynamic work environment with potential for progression.
The predicted salary is between 12 - 16 £ per hour.
A leading transport company is seeking a Casual Customer Service Advisor at Southampton Coach Station. In this role, you will provide essential support to passengers and staff, ensuring a friendly and safe environment.
Key responsibilities include:
- Delivering outstanding customer service
- Providing clear information regarding services
- Adhering to health and safety protocols
Ideal candidates will have strong communication skills, previous customer service experience, and a positive attitude. This position offers various benefits, including free coach travel and opportunities for progression.
Passenger Services Champion: Free Travel & Career Growth in Southampton employer: National Express Ltd
Contact Detail:
National Express Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services Champion: Free Travel & Career Growth in Southampton
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being a Passenger Services Champion.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with passengers. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Don’t forget to highlight your communication skills! Whether it’s through examples from previous jobs or personal experiences, showing how you connect with people can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Passenger Services Champion: Free Travel & Career Growth in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your qualifications.
Express Your Enthusiasm: Let your passion for customer service shine through! We love candidates who are excited about helping others, so don’t hesitate to express why you want to join our team and what makes you a great fit.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at National Express Ltd
✨Know the Company
Before your interview, take some time to research the transport company. Understand their values, services, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your previous experience where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your strong communication skills.
✨Emphasise Safety Awareness
Health and safety protocols are crucial in this role. Be ready to discuss how you prioritise safety in your work environment. You might want to mention any relevant training or experiences that demonstrate your commitment to maintaining a safe space for both passengers and staff.
✨Express Your Enthusiasm for Growth
This position offers opportunities for progression, so make sure to express your eagerness to grow within the company. Share your career aspirations and how you see yourself contributing to the team in the long run. A positive attitude can go a long way in making a great impression!
