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For Companies At a Glance
- Tasks: Provide friendly support to passengers and staff in a busy transport hub.
- Company: Join the dynamic team at Southampton Coach Station.
- Benefits: Enjoy free coach travel, a comfy uniform, and exclusive discounts.
- Why this job: Make a real difference in people's journeys every day.
- Qualifications: Confident communication skills and a positive attitude required.
- Other info: Great opportunities for progression and personal growth.
The predicted salary is between 12 - 16 £ per hour.
We are excited to offer a fantastic opportunity to become a Casual Customer Service Advisor at Southampton Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you. As a Customer Service Advisor, you will provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it is selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe - your role will make a real difference to someone’s day.
Responsibilities
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
What we offer
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK’s largest retailers and service providers
- Endless opportunities for progression within the business
Requirements / Qualifications
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness - this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
Customer Service Advisor (Casual) in Southampton employer: National Express Ltd
Contact Detail:
National Express Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Casual) in Southampton
✨Tip Number 1
Get to know the company! Research National Express and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident and prepared when it comes to handling real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor (Casual) in Southampton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re looking for someone who’s friendly and approachable, just like the role itself.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have in fast-paced environments and how you've delivered outstanding customer service in the past. This will show us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a go!
How to prepare for a job interview at National Express Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor entails. Familiarise yourself with the responsibilities listed in the job description, like providing outstanding customer service and using ticketing systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a customer or helped resolve an issue. This will demonstrate your friendly, can-do attitude and your ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Get ready for typical interview questions like 'How do you handle difficult customers?' or 'Can you give an example of when you worked as part of a team?' Practising your answers will help you articulate your thoughts clearly and show that you can think on your feet, which is crucial in a busy transport hub.
✨Dress the Part and Be Punctual
First impressions matter! Make sure you dress smartly and arrive on time for your interview. Being punctual shows that you respect the interviewer's time and are serious about the opportunity. Plus, looking professional will help you feel more confident as you walk into the room.
